Consultor de Vendas

Accountabilities:: Provide responsive and engaging customer service through WhatsApp and other designated communication channels. Understand customer needs, recommend relevant services, and guide prospects through the sales process toward conversion. Schedule, confirm, and reschedule customer appointments. Follow up with prospects who have expressed interest but have not completed an appointment. Identify conversion opportunities throughout customer interactions. Conduct proactive outreach to prospective customers through WhatsApp and other approved channels. Work proactively with the existing customer database to identify opportunities for new bookings. Reactivate customers who have not visited the business for a defined period. Build lasting customer relationships with the goal of encouraging repeat visits and loyalty. Present services, procedures, professionals, commercial conditions, and relevant differentiators clearly and persuasively. Record customer interactions, opportunities, appointments, and conversions accurately in the relevant CRM or customer-service system. Monitor service, sales, appointment, and conversion results. Coordinate with the broader team to ensure a consistent and positive customer experience from initial contact through the in-person service. Maintain organized follow-up routines and respond to customer requests with appropriate speed and urgency. Requirements Previous experience in customer service, reception, sales, commercial support, or a related role. Strong verbal and written communication skills. Comfortable and effective communicating with customers through WhatsApp and digital channels. Commercial, persuasive, and conversion-oriented mindset. Proactive approach to contacting prospects and identifying new business opportunities. Strong organization skills for managing customer follow-ups, appointments, and outstanding opportunities. Empathy and interpersonal skills to understand customer needs and build trust. Agility and a strong sense of urgency when responding to customer requests. Genuine interest in working with people and creating positive customer experiences. Experience in aesthetics, beauty, wellness, clinics, spas, or related businesses is an advantage. Previous experience with WhatsApp-based sales is a plus. Familiarity with CRM platforms or customer-service systems is desirable. Experience with prospecting, customer reactivation, or relationship-based sales is valuable. Previous experience working with sales targets, appointment goals, or conversion metrics is an advantage. Friendly, persuasive, proactive, and commercially minded personality combined with organization and sensitivity to each customer's individual situation. Availability to work during standard business hours, Monday through Friday. Benefits 100% remote work. Fixed remuneration. Commission-based earning potential. Professional development and career-growth track. Opportunity to develop sales, customer relationship, prospecting, and conversion skills. Hands-on experience in the beauty and wellness sector. Customer-facing role with opportunities to build strong commercial and communication expertise. Monday-to-Friday business-hours schedule. Contractor (PJ) engagement.