Community Manager

Accountabilities:: Design and execute customer community programs that help users adopt features, troubleshoot issues, discover resources, explore new use cases, and learn from peers. Leverage AI and automation to scale community programs, improve efficiency, and support customers more effectively. Build initiatives that encourage customer-to-customer engagement, including peer support, knowledge sharing, best-practice discussions, and user contributions. Establish effective feedback loops that enable customers to share product ideas, identify challenges, and communicate their needs directly to relevant teams. Partner with Product teams to integrate real-time customer insights from the community into product development and prioritization workflows. Develop and expand self-service and peer-support programs by cultivating a network of active members and moderators across time zones. Recognize and celebrate valuable community contributions to strengthen engagement, loyalty, and participation. Track community activity and performance data to understand its impact on customer adoption, satisfaction, engagement, and long-term growth. Share actionable insights with cross-functional stakeholders to demonstrate the value and business impact of community initiatives. Create a welcoming and inclusive community experience that helps customers feel supported, connected, and motivated to participate. Requirements: 3+ years of experience building customer-facing or community-related programs, with strong familiarity with Slack and other community platforms. 5+ years of professional experience working in the technology industry. Strong communication skills and a welcoming, approachable presence, with the ability to build meaningful relationships with users. Demonstrated experience collaborating cross-functionally, particularly with Product, Engineering, and Customer Success teams. Strong strategic and execution skills, with the ability to develop a long-term vision while remaining hands-on with day-to-day community activities. Experience creating scalable engagement programs that deliver measurable value to customers and internal teams. Ability to influence cross-functional stakeholders and secure support for community initiatives. Comfort working with technical content and product roadmaps, with the ability to communicate confidently with technical users and connect customer needs to internal teams. Experience in SaaS, cybersecurity, or another technology environment is preferred. Strong problem-solving skills and creativity, with the ability to develop effective solutions in a fast-paced environment. Ability to use data, customer feedback, AI, and automation to continuously improve community programs. Benefits: Base salary range of $136,000–$185,000 USD. Bonus compensation. Equity. Comprehensive benefits. Compensation tailored based on role, level, location, skills, experience, education, and relevant training. Remote work opportunity within the United States. Opportunities to work at the intersection of community, SaaS, cloud security, AI, and customer experience. Opportunities to collaborate with cross-functional teams and influence product development through customer insights. Fast-paced environment with opportunities for professional growth and meaningful impact. Opportunity to build and scale customer programs using AI and automation. Visa sponsorship is not available for this position; applicants must have the legal right to work in the country where the role is based.