Commercial Operations Specialist (RevOps)

Accountabilities:: Own the day-to-day administration, maintenance, and optimization of the GoHighLevel CRM, including its structure, fields, lifecycle stages, pipelines, and workflows. Maintain CRM data quality and ensure that commercial processes and customer journeys are accurately reflected in the platform. Build and improve automated workflows, lead routing, notifications, and integrations to streamline sales and marketing operations. Support the execution of marketing campaigns, including email communications, lead nurturing, audience segmentation, and campaign tracking. Monitor campaign performance, lead generation, and conversion metrics, identifying opportunities to improve marketing effectiveness. Support lead generation and qualification by researching prospects, organizing leads, prioritizing opportunities, and assisting with follow-up activities. Partner with sales stakeholders to improve pipeline quality, conversion rates, sales activity, and visibility across the sales process. Build and maintain accessible commercial dashboards covering pipeline value, opportunity stages, lead generation, conversion rates, campaign performance, and revenue forecasts. Provide accurate, actionable reporting and analysis to support commercial meetings and decision-making. Contribute to broader revenue operations initiatives, including sales process improvement, forecasting support, commercial analytics, documentation, and sales and marketing alignment. Identify operational bottlenecks and recommend practical improvements across systems, processes, and workflows. Requirements: 3–5 years of experience in revenue operations, sales operations, marketing operations, commercial operations, CRM management, or a related field. Strong practical experience with CRM platforms, ideally GoHighLevel, including both CRM administration and marketing automation. Demonstrated ability to build workflows, reports, dashboards, and automated processes. Regular, hands-on use of AI tools such as Claude, with curiosity about applying AI to improve productivity and operational efficiency. Experience supporting sales and/or marketing teams in a commercial environment. Good understanding of sales funnels, lead management, pipeline processes, and customer journeys. Strong analytical skills and the ability to translate commercial data into clear, useful business insights. Excellent organizational skills, attention to detail, and commitment to maintaining accurate data. Strong communication and collaboration skills, with the ability to work effectively with sales, marketing, and leadership stakeholders. Ability to work independently, take ownership of responsibilities, and adapt to changing business needs. Nice to have: Familiarity with the US healthcare ecosystem, including employer benefits, health plans, brokers, or third-party administrators. Nice to have: Experience in B2B, SaaS, or technology environments; GoHighLevel certification; or running email and digital marketing campaigns. Nice to have: Knowledge of CRM integrations, commercial tools, forecasting, revenue analytics, or experience supporting US-based and international teams. Benefits: Salary range: ₹500,000–₹1,500,000 INR, with the final compensation package based on experience and relevant certifications. Work arrangement: Fully remote position based in India.