Collections (Executive and Senior Executive)

Accountabilities:: Proactively contact customers through email, phone, and customer portals to follow up on overdue invoices, communicate payment expectations, and drive timely cash inflows. Review accounts receivable aging reports, prioritize collection activities based on outstanding balances and aging buckets, and issue systematic reminders and escalation notices. Investigate and resolve billing disputes, discrepancies, unapplied cash, and other issues that may delay payment by coordinating with customers and relevant internal teams. Record customer promises to pay, monitor commitments, and conduct timely follow-ups to ensure agreed payments are received. Reconcile customer accounts to maintain accurate outstanding balances and provide relevant inputs to finance teams for cash flow forecasting. Monitor customer payment behavior, identify deteriorating or high-risk accounts, and escalate non-responsive or financially concerning accounts for appropriate credit review and senior management attention. Generate collection performance reports, maintain accurate records for audit and compliance purposes, and ensure collections are posted and disputes are addressed before financial close. Build professional relationships with customer finance contacts while identifying and implementing process improvements that can strengthen collection effectiveness and operational efficiency. Requirements: Graduate or postgraduate qualification, including B.Com/Honors or a bachelor’s degree with relevant experience in Order-to-Cash (OTC) operations, Accounts Receivable, or related finance processes. For the Executive level, 2–4 years of relevant experience is expected; for the Senior Executive level, 4–6 years of relevant experience is required. Strong knowledge of collections and the Accounts Receivable cycle, with practical experience in an OTC or shared services/customer-facing environment. Working knowledge of SAP Finance, ERP and accounting systems, along with familiarity with operational tools, applications, performance metrics, and advanced Excel and spreadsheet capabilities. Understanding of standard operating procedures, financial accounting, reporting, accounts receivable ledger management, and collection performance tracking. Strong verbal and written communication skills, including the ability to present information clearly and collaborate effectively with colleagues and customer finance contacts at different levels. Ability to work independently, remain self-motivated, initiate change, and adapt effectively within a rapidly changing, high-growth environment. A collaborative team-player mindset with the ability to manage priorities, communicate professionally, and support continuous improvement initiatives. Benefits: Opportunities to work within international OTC and Accounts Receivable operations, with exposure to customer-facing collections and finance processes. Work-from-home arrangement during the Australia shift based on project requirements. Following the transition period, the role will move to a hybrid work-from-office model in line with applicable workplace guidelines. Flexibility to travel when required by business needs during the transition period. Working schedule of 8.5 hours per day aligned with the Australia shift, with the possibility of an earlier shift start following the transition review. Professional development through hands-on experience in collections, SAP Finance, financial reporting, reconciliation, credit risk, and cash flow management.