Collections and Billing Specialist

Accountabilities: Manage collections and accounts receivable: Communicate with program participants and institutional customers to follow up on outstanding balances, resolve payment issues, and support timely collection of receivables. Coordinate billing activities: Work closely with billing specialists to monitor and manage participant balances before and after program departures, ensuring accurate account information and appropriate follow-up. Support financial arrangements: Assist in establishing and administering payment plans for individual participants and institutional customers, helping maintain accurate records and clear communication regarding payment obligations. Generate and maintain invoices: Prepare and issue program bills for participants and institutional clients, ensuring that charges are accurate, complete, and consistent with applicable pricing and billing requirements. Prepare billing reports: Generate, review, and maintain billing and accounts receivable reports to support operational monitoring, financial analysis, and effective follow-up on outstanding items. Process financial adjustments: Review daily financial reports, identify required corrections, and enter corresponding adjustments into the financial system with accuracy and attention to detail. Validate program pricing: Verify billed program prices for each program term to ensure that customer charges align with approved pricing structures and applicable financial records. Resolve billing discrepancies: Investigate and address customer billing disputes, transaction inconsistencies, and irregularities, coordinating with relevant departments to reach timely and accurate resolutions. Collaborate across departments: Work with finance, accounting, billing, and other internal teams to coordinate transactions, clarify billing requirements, and maintain consistent financial processes. Support month-end closing: Assist with month-end close activities, including reviewing, preparing, and posting adjusting entries to help ensure accurate financial reporting. Maintain financial data integrity: Support the accuracy and reliability of customer transaction records, billing databases, and financial system information across domestic and international operations. Contribute to team objectives: Perform additional finance and billing duties as assigned while helping maintain efficient workflows in a dynamic, collaborative environment. Requirements Education: An associate's or bachelor's degree in accounting, finance, or a related discipline is preferred. Equivalent professional experience may also be considered. Relevant experience: At least two years of experience in billing, collections, accounts receivable, accounting, or a related financial operations role. Microsoft Excel proficiency: Strong Excel skills are required, including the ability to organize financial data, review transactions, prepare reports, and identify discrepancies. Financial systems knowledge: Experience using financial management systems is beneficial, with NetSuite experience considered a plus. Billing and collections expertise: Understanding of invoicing, payment tracking, accounts receivable, billing adjustments, customer account reconciliation, and collections procedures. Analytical skills: Strong analytical and problem-solving abilities, with the capacity to review financial reports, investigate inconsistencies, and process adjustments accurately. Communication skills: Excellent written and verbal communication skills, with the ability to interact professionally with customers, institutional partners, and internal stakeholders to resolve billing questions and payment issues. Attention to detail: A high degree of accuracy when handling financial transactions, validating pricing, maintaining records, and preparing reports. Organization and time management: Ability to manage multiple priorities, meet deadlines, and maintain consistent follow-up on billing and collections activities. Adaptability: Comfort working in a fast-paced environment with changing priorities while maintaining quality, accuracy, and efficiency. Teamwork and collaboration: A cooperative approach to working with finance and accounting colleagues and cross-functional teams across different business activities. Integrity and accountability: A commitment to responsible financial recordkeeping, established procedures, confidentiality, and accurate reporting. Background screening: Willingness to complete reference and background checks as a condition of employment. Benefits Competitive total rewards package: Benefits and additional offerings that can increase total compensation by up to 25%, subject to applicable eligibility and plan terms. Remote work: The opportunity to work remotely from within the United States. Paid time off: Vacation and other paid leave benefits to support personal well-being and work-life balance. Parental leave: Benefits designed to support employees and their families during important life transitions. Additional time off: Six floating Fridays, subject to eligibility requirements. Retirement savings: Access to a 403(b) retirement plan with an employer contribution. Comprehensive insurance coverage: Medical, dental, vision, life, and travel insurance benefits, subject to plan eligibility. Disability protection: Short-term and long-term disability benefits. Health and dependent care accounts: Flexible Spending Accounts and Health Savings Account options, where applicable. Employee assistance: Access to an Employee Assistance Program to support personal and professional well-being. Fitness reimbursement: A gym reimbursement program that encourages healthy lifestyle choices. Study abroad discounts: Discounts on eligible study abroad programs. Voluntary benefits: Optional coverage and services, including identity theft protection, pet insurance, accident insurance, and critical illness insurance. International and collaborative environment: The opportunity to work with colleagues and teams supporting educational and cultural exchange programs across a global network. Purpose-driven work: The chance to contribute to an organization focused on international education, intercultural understanding, and building connections across cultures. Inclusive workplace: A commitment to welcoming professionals from diverse backgrounds and encouraging different perspectives and ideas.