Cloud Operations Architect

Accountabilities: Align customer requirements with appropriate cloud solutions, infrastructure capabilities, and operational management practices. Proactively investigate, troubleshoot, and resolve complex cloud and compute issues across customer environments. Support and manage cloud infrastructure and workloads, helping maintain reliability, performance, security, and scalability. Develop and improve operational support processes, workflows, and service cadences as part of a global cloud operations team. Collaborate with cross-functional teams, including engineering, product, and sales, to resolve technical challenges and identify infrastructure or workflow deficiencies. Assess the stability and effectiveness of customer cloud environments and recommend improvements where needed. Provide technical guidance, coaching, and mentoring to frontline support teams to help ensure high-quality customer resolutions. Contribute to the development of cloud and compute expertise through technical training, knowledge-sharing sessions, and technical presentations. Create and maintain knowledge base articles and technical documentation to improve troubleshooting consistency and knowledge accessibility. Apply monitoring and observability practices to identify issues, support incident investigation, and improve operational performance. Requirements: Bachelor's degree in Computer Science or a related field. At least 4 years of experience supporting and orchestrating public cloud environments, serverless platforms, and microservices. Strong understanding of cloud computing concepts and practical troubleshooting across virtual machines, Kubernetes, networking, security, storage, and databases. Solid networking knowledge, including DNS, TCP/IP, VPNs, content delivery networks (CDNs), and load balancing. Familiarity with monitoring and observability tools such as Prometheus and Grafana. Understanding of DevOps practices and continuous integration and continuous delivery (CI/CD) workflows. Familiarity with infrastructure automation and configuration management tools such as Terraform, Ansible, Chef, and Puppet. Strong analytical and problem-solving skills, with the ability to diagnose complex infrastructure and cloud service issues. Excellent communication skills and the ability to explain technical concepts clearly to customers and internal teams. A customer-focused mindset and the ability to work effectively in a fast-paced, collaborative, service-oriented environment. Willingness to learn new cloud technologies, share technical knowledge, and support the development of other team members. Benefits: Remote work: The position is listed as remote in India. Global collaboration: Opportunity to work with a distributed cloud operations team and collaborate with engineering, product, and sales professionals. Technical growth: Exposure to cloud infrastructure, compute services, serverless platforms, microservices, Kubernetes, and modern observability practices. Knowledge sharing and mentoring: Opportunities to contribute to technical training, presentations, documentation, and team development. Problem-solving opportunities: Work on complex customer cloud challenges and help improve infrastructure reliability and operational workflows. Salary and additional benefits: Compensation, healthcare coverage, paid leave, and other specific employee benefits are not detailed in the provided job description.