Clinical Success Manager - Federal

Accountabilities: Lead clinician enablement sessions, staff training, and leadership presentations to support product adoption throughout the implementation and ongoing success journey. Develop and deliver training programs tailored to federal healthcare workflows, clinical audiences, and the needs of stakeholders responsible for supporting adoption. Support implementations at new and expanding sites, helping healthcare teams launch successfully and increase product utilization over time. Build and maintain strong relationships with clinical champions and key stakeholders across federal accounts. Provide workflow guidance and product support to clinicians, helping them integrate the platform into daily practice and maximize its value. Monitor product performance in clinical environments and collaborate with Product, Engineering, and internal teams to communicate emerging issues and support timely improvements. Advocate for clinician needs by gathering and sharing feedback with relevant internal stakeholders to inform product development and enhance the user experience. Track utilization, adoption, and other clinical success metrics, communicating outcomes and demonstrated value to partners and internal teams. Requirements: At least 3 years of professional clinical experience as a Medical Doctor (MD), Doctor of Osteopathic Medicine (DO), Physician Assistant (PA), or Nurse Practitioner (NP). Hands-on experience with Electronic Health Record (EHR) documentation and a strong understanding of clinical documentation workflows. Strong knowledge of the healthcare industry, including clinical practices, workflows, and relevant regulatory requirements. Experience leading initiatives from initial planning and development through implementation and launch. Excellent communication and relationship-building skills, with the ability to engage effectively with frontline clinicians, administrators, and executive stakeholders. A problem-solving mindset and genuine interest in identifying opportunities to improve clinical workflows and support healthcare professionals. Ability to work collaboratively across clinical and technical teams while taking ownership of implementation challenges and adoption outcomes. Preferred: Experience in federal clinical practice or clinical informatics, ideally with exposure to both federal and commercial healthcare environments. Preferred: Background in clinical leadership, professional education, or training. Preferred: Experience in a startup or fast-paced organization, demonstrating initiative, adaptability, and an entrepreneurial approach. Benefits: Annual base salary by geographic tier: Tier 1: $142,000–$162,680, with a target bonus of $28,400–$32,536. Tier 2: $127,800–$146,412, with a target bonus of $25,560–$29,282. Tier 3: $120,700–$138,278, with a target bonus of $24,140–$27,656. Equity grants for eligible full-time employees. Flexible paid time off for salaried employees and 14 paid company holidays. Medical, dental, and vision insurance for employees and their families. Monthly Health Savings Account (HSA) contributions for employees enrolled in an eligible high-deductible health plan. Generous paid parental leave and family-forming benefits. 401(k) matching. Personal device allowance and access to pre-tax Flexible Spending Accounts (FSA) and commuter benefits. Monthly lifestyle wallet contributions for fitness, professional development, coworking, and other eligible expenses. Mental health support, including access to therapy and coaching. Paid sabbatical leave after five years of employment. Flexible work arrangements and opportunities for ongoing learning and professional growth.