Clinical Success Director

Accountabilities: Lead clinician enablement initiatives by delivering education and training to new users, developing adoption strategies, and creating resources that support successful product integration. Build and maintain relationships with external clinical champions, advisors, and healthcare stakeholders to encourage engagement and sustained product adoption. Provide clinical expertise and strategic feedback on documentation workflows and existing product capabilities, helping shape product direction and priorities. Collaborate with product teams to define and refine the clinical product roadmap based on user needs, industry developments, and opportunities for improvement. Aggregate clinician feedback and translate insights into strategic recommendations and clear proposals for product enhancements. Develop product strategy recommendations and supporting materials that demonstrate how new capabilities can expand product reach and improve the clinician experience. Establish, monitor, and analyze end-user utilization and clinical success metrics to measure adoption, demonstrate outcomes, and communicate long-term value. Support commercial initiatives by presenting product capabilities and future direction to prospective customers through demonstrations, presentations, and sales collateral. Work cross-functionally with healthcare professionals, product managers, designers, and machine learning teams to ensure solutions address real clinical needs. Requirements: At least 5 years of professional clinical experience as a Medical Doctor (MD), Doctor of Osteopathic Medicine (DO), Physician Assistant (PA), or Nurse Practitioner (NP). Hands-on experience with Epic and a strong understanding of electronic health record systems and clinical documentation workflows. Comprehensive knowledge of healthcare operations, clinical practices, and relevant regulatory requirements. Proven ability to lead initiatives from initial concept and planning through successful implementation and launch. Strong relationship-building and communication skills, with the ability to engage effectively with frontline clinical staff, senior leaders, and executive stakeholders. A passion for solving complex problems and identifying opportunities to improve clinical workflows and healthcare experiences. Experience collaborating with cross-functional teams in a fast-paced, startup environment. Ability to translate clinical insights and user feedback into actionable product recommendations and strategic priorities. Willingness to travel up to 20% as required. Benefits: Annual base salary by geographic tier: Tier 1: $169,000–$216,580, with a target bonus of $33,800–$43,316. Tier 2: $152,100–$194,922, with a target bonus of $30,420–$36,819. Tier 3: $143,650–$184,093, with a target bonus of $28,730–$36,819. Equity grants for eligible full-time employees. Flexible paid time off for salaried employees and 14 paid company holidays. Medical, dental, and vision insurance for employees and their families. Monthly Health Savings Account (HSA) contributions for employees enrolled in an eligible high-deductible health plan. Generous paid parental leave and family-forming benefits. 401(k) matching. Personal device allowance and access to pre-tax Flexible Spending Accounts (FSA) and commuter benefits. Monthly lifestyle wallet contributions for fitness, professional development, coworking, and other eligible expenses. Mental health support, including access to therapy and coaching. Paid sabbatical leave after five years of employment. Flexible work arrangements, ongoing learning opportunities, and a supportive environment focused on professional growth and collaboration.