Chief Operating Officer

Accountabilities: You will serve as a strategic partner to the CEO and a central leader in organizational execution, clinical quality, and cross-functional collaboration. Strategic Execution and Organizational Alignment Implement and monitor strategic priorities, organizational goals, milestones, and performance measures. Translate strategic decisions into clear initiatives, timelines, ownership, accountability, and follow-through. Identify risks, dependencies, and competing priorities, bringing relevant leaders together to resolve challenges. Facilitate cross-departmental decision-making and clarify roles and decision-making authority across functions and affiliated organizations. Executive Leadership and Strategic Initiatives Act as a trusted thought partner to the CEO, synthesizing complex information to support sound strategic and operational decisions. Translate executive priorities into actionable projects and represent the CEO when delegated. Lead high-priority strategic projects and organization-wide initiatives from research and planning through implementation. Conduct research, benchmarking, and environmental analysis to identify opportunities for organizational growth and impact. Clinical Strategy and Program Quality Own the clinical quality framework across programs, ensuring strong standards for access, participant experience, content accuracy, ethical practice, and outcomes. Establish clinical consultation, escalation, and risk-management procedures to guide staff when individuals require support beyond education or navigation. Apply clinical knowledge and evidence-based practices to strengthen program decisions, partnerships, and service delivery. Board and Stakeholder Engagement Serve as a key liaison between the CEO and Board of Directors, ensuring both receive accurate and timely information. Prepare the CEO for important engagements with donors, partners, researchers, advocates, and policymakers. Coordinate follow-through on major external partnerships and stakeholder commitments. Handle confidential organizational and executive matters with discretion, professionalism, and sound judgment. Requirements The ideal candidate combines senior leadership experience with strong organizational, strategic, and clinical judgment, along with a genuine understanding of the needs of people affected by schizophrenia and psychosis. Advanced degree in business administration, nonprofit management, public administration, communications, public health, social sciences, or a related field. At least 10 years of progressively responsible experience within a nonprofit, mission-driven, healthcare, mental health, advocacy, or similarly complex organization. Direct experience with schizophrenia spectrum disorders, psychosis, early psychosis, or serious mental illness (SMI) recovery. Proven ability to lead complex, cross-functional initiatives from concept through implementation and program evaluation, incorporating measurable outcomes and accountability. Experience working with a nonprofit Board of Directors. Ability to translate business, clinical, and scientific information for diverse audiences and apply evidence to practical program and partnership decisions. Excellent written and verbal communication, facilitation, and stakeholder-management skills. Demonstrated ability to influence stakeholders, build alignment, and lead effectively through ambiguity and organizational change. Strong proficiency with collaboration and project-management tools. Preferred Qualifications Behavioral health clinical experience, particularly supporting individuals with serious mental illness and first-episode psychosis, through clinical care, clinical administration, behavioral health program leadership, or recovery-oriented services. Independent clinical licensure or advanced clinical credentials, such as LCSW, LCPC, LMFT, PsyD, PhD, PMHNP, Psychiatric CNS, or MD. Experience working in a small or rapidly growing organization where responsibilities and structures are evolving. Lived or family experience with psychosis or serious mental illness. Candidates with these perspectives, as well as clinical administrators seeking to transition into enterprise leadership, are especially encouraged to apply. Willingness to maintain relevant clinical credentials through continuing education and license renewal, where applicable. This is a non-caseload position. Benefits Annual salary ranging from $140,000 to $160,000 , depending on experience and qualifications. Full-time, exempt employment. Fully remote work arrangement. Opportunity to contribute to a mission-driven organization focused on improving the lives of people affected by schizophrenia and psychosis. Support for continuing education and professional license renewal. Inclusive and accessible working environment, with reasonable accommodations and assistive technology available to support candidates and employees. Opportunities to collaborate with clinical professionals, researchers, advocates, donors, and policymakers. Periodic travel for Board meetings, organizational gatherings, conferences, and retreats.