Chief Operating Officer

Accountabilities:: Global Operations Ownership: Lead and scale global operations across Site Services, Professional Services, Customer Support, Business Operations, Hardware, and Compliance within a matrix organizational structure. Performance & Metrics Framework: Partner with executive leadership to implement, operationalize, and track KPIs and OKRs org-wide, focusing on revenue margins, system efficiency, talent density, and employee satisfaction. Service Delivery Excellence: Direct end-to-end service delivery across site operations, professional services, and customer support to ensure exceptional client satisfaction and strict SLA compliance. Supply Chain & Hardware Management: Oversee end-to-end hardware procurement, inventory control, logistics, quality reliability, and hardware gross margins. AI-First Process Optimization: Drive the evolution of internal operating systems and organizational processes, incorporating AI tools and automation to streamline workflows, internal apps, data hygiene, and intranet knowledge bases. Governance & Board Reporting: Manage customer contracts, compliance frameworks, and SLAs while representing strategic operational achievements during board and shareholder presentations. Requirements: Operational Leadership Experience: 5+ years of proven executive or senior operational leadership experience managing multi-disciplinary, global teams. AI & Technical Acumen: Demonstrated AI-first thinking and practical capability to leverage or build AI-driven tools, automation, and internal app ecosystems. Communication & Documentation: Exceptional written, verbal, and asynchronous communication skills with a track record of maintaining structured organizational documentation. Data & Process Orientation: Deep appreciation for data hygiene, systems architecture, and process design to drive scalable organizational performance. Customer-Centricity & Culture: Strong customer-focused mindset with a passionate commitment to nurturing talent density and promoting inclusive company culture. Industry Experience (Bonus): Prior operational experience within the construction tech, reality capture, or complex hardware/software services sector is a distinct advantage. Benefits: Equity & Compensation: Highly competitive executive salary package coupled with meaningful equity participation (ESOP). 100% Remote Flexibility: Fully remote work setup allowing location independence. Equipment Allowance: Financial support and allowances to equip your home office for executive performance. Generous Time Off: Comprehensive paid time off (PTO) package with an extra PTO day granted for every year of service. Health & Wellness Benefits: Comprehensive healthcare coverage and pension contribution options tailored to regional requirements. Leadership & Growth: Strategic C-suite impact in a fast-scaling, global reality capture platform shaping complex international projects.