Cash Application Representative

Accountabilities:: Accurately apply and post customer payments received through ACH, wire transfers, lockbox, credit cards, checks, and other approved payment methods. Ensure payments are processed accurately and within required timelines against the appropriate customer accounts. Research and resolve payment discrepancies, including unapplied cash, unidentified payments, and account-related issues. Monitor aging reports for unapplied and unidentified payments and take appropriate action to resolve outstanding items. Collaborate with Accounts Receivable, Collections, Customer Service, Sales, and other internal stakeholders to investigate and resolve payment-related questions. Maintain accurate customer account records, transaction details, and supporting documentation. Support month-end and year-end closing activities, including account reconciliation and financial reporting. Respond promptly and professionally to internal and external inquiries regarding payments and account activity. Identify opportunities to improve cash application workflows and recommend process or efficiency enhancements. Manage multiple priorities while maintaining accuracy and meeting time-sensitive processing and reconciliation requirements. Requirements High school diploma or equivalent. Ability to accurately process financial transactions, identify discrepancies, and follow appropriate resolution procedures. Strong research and problem-solving skills, particularly when investigating payment discrepancies and unidentified transactions. Ability to organize multiple priorities and complete time-sensitive payment processing and reconciliation activities. Working knowledge of Microsoft Excel and Microsoft Office applications. Clear and professional written and verbal communication skills. Ability to communicate payment issues, findings, and resolutions effectively with customers and internal business partners. Ability to work independently while also collaborating effectively with cross-functional teams. Experience in cash application, accounts receivable, cash posting, payment processing, banking operations, or a related accounting function is preferred. Experience with ERP, accounting, or financial management systems is preferred. Familiarity with electronic payment platforms and high-volume financial transaction processing is an advantage. Experience supporting account reconciliations or month-end and year-end closing activities is preferred. Relevant education or experience in accounting, finance, business administration, payment processing, or a related field is a plus. Benefits Expected compensation of $19.00–$21.00 per hour. Eligibility for a quarterly discretionary bonus. Comprehensive benefits package. 401(k) plan. Wellbeing programs. Paid time off and company holidays. Professional development and career growth opportunities. Fully remote, full-time work environment within the United States. People-focused and collaborative workplace culture.