Cartus Sr Consultant Domestic Relocation

Accountabilities: In this role, you will support daily operational activities, guide consultant performance, and help maintain high standards of service and efficiency. Your responsibilities will include: Support the Operations Manager with day-to-day business activities, including facilitating and participating in staff meetings and team huddles. Assist management with consultant recruitment, selection, onboarding, training, coaching, mentoring, and performance management. Conduct file audits to ensure service quality, accuracy, and compliance with established standards. Reinforce team adherence to corporate policies, programs, procedures, and operational guidelines. Act as a resource for service escalations, problem resolution, and updates to processes and procedures. Lead by example by delivering exceptional customer service and promoting initiatives that enhance the customer experience. Strengthen team effectiveness by sharing best practices and providing timely, constructive feedback to help consultants achieve performance targets. Build and maintain collaborative relationships with internal departments and external suppliers to meet client-specific expectations. Monitor policy exceptions, identify recurring trends, and communicate opportunities for greater efficiency to management. Provide management with feedback on consultant performance and observed team behaviors. Participate in special projects, including client presentations and demonstrations of systems, tools, and operational processes. Requirements: The ideal candidate brings solid domestic relocation experience, demonstrated leadership capabilities, and a strong commitment to customer service. The following qualifications and skills are required: At least two years of Domestic Relocation II experience. Previous home sale experience is required. Experience in the mobility or relocation industry is required. Bachelor's degree or at least three years of customer service experience. Demonstrated leadership skills and the ability to guide, coach, and support team members. Strong customer advocacy and exceptional customer service capabilities. Excellent written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally. Strong strategic thinking, sound judgment, and effective decision-making abilities. Excellent interpersonal, influencing, and relationship-building skills. Strong attention to detail and the ability to manage multiple priorities simultaneously. Ability to collaborate effectively within a team environment and provide constructive performance feedback. Cultural awareness and the ability to work effectively with diverse individuals and stakeholders. Innovative, resourceful, and adaptable approach to problem-solving and process improvement. Strong organizational, planning, and time-management skills. Ability to remain flexible and manage stress and pressure in a dynamic operational environment. Computer proficiency and confidence working with business systems and digital tools. Benefits: Annual salary range: $60,000–$78,000, depending on knowledge, skills, and professional experience. Additional bonuses and incentive compensation may be available, depending on the position. Benefits package provided, with specific offerings determined by the position. Fully remote work arrangement within the United States. Day-shift schedule. Opportunity to develop leadership and operational management skills within the talent mobility and relocation industry. Exposure to client-facing projects, cross-functional collaboration, and continuous improvement initiatives. Equal employment opportunities, including for individuals with disabilities and veterans.