Business Transformation Consultant

Industry leader? Well, how about an industry creator?! WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! We’re looking for aFrench speaking Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and WalkMe to the next level. As a Customer Success Manager, you’ll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 WalkMe customers, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success. What You'll Own: Engage with clients onsite to establish various business processes and general change management use cases and quantify the value behind them. You will work closely with your regional manager or independently based on type of engagement. Effectively articulate the value story for change and support with quantifiable value and results. Align the client's strategic objectives to the platform whilst quantifying the value to be gained. Empower the regional FCTO managers/leaders, as well as sales with the information to close the opportunity. Hold in-depth, value oriented conversations with application owners and line-of-business users. Participate in executive conversations with support of FCTO managers/leaders. Create presentations for prioritized accounts based on level of execution defined by intake or FCTO managers/leaders. Creating and maintaining a repository of simplified deliverables (strategy, COE models, value models, industry and back-office use cases) which can be re-utilized at scale across the SE, sales, partner, customer success or service consulting teams. Participate In the collection, definition and validation of WalkMe and industry metrics to establish trends and benchmarking Input and track all engagements with notes and deliverables in team tracking application and sales systems. Support the development or maintenance of FCTO templates and frameworks as needed. Support account planning and other sales/pre-sales or post sales internal collaboration/activities as needed. Participate in customer workshops to drive customer strategy and value as needed during pre-sales or post-sales. What You'll Need to Succeed: B.A. / B.S. from an accredited college; preference for Program and Project Management, Engineering, Economics, Finance or related degree Proven track record in project management or delivery/support. Certification in business case development and digital transformation preferred. Enterprise business and financial modeling experience, familiarity with key financial metrics: ROI, TCO, NPV, IRR, ARR, BPM benchmarks. Experience dealing with enterprise level opportunities (7-figure contract values). Prefer software vendor background (any data related technology experience is of benefit). Ability to travel to customer locations Proven successful and highly professional pre-sales and post-sales customer deliverables Prepared to work in, and lead virtual teams Proven success at customer satisfaction through previous roles Dedicated to Customer and WalkMe success (win/win situations) Fluency in French, German, and/or Spanish at a professional working level is highly preferred Work out of the London office three days per week required (Tues, Wed, and Thurs) Prior SAP experience an advantage What Sets Us Apart: At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long. WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce. WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge. WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance. Robust Retirement Contributions: Ask HR about the specific offerings for your region! SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.