Business Planning & Operations Partner - 11955

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. What You’ll Do : Partner with Support and Education leaders to run their business reviews: prepare thedata, agree the actions, and write their section of the quarterly Health Pack Build Support capacity plans with Support leaders, and work with FP&A and HR on Support and Education inputs to the AOP and to capacity and headcount planning Analyze Support and Education performance and learning adoption with their teams, and turn the results into recommendations leaders can act on Work with Support, Education, and Customer Success teams to define and test the signals that point to customer risk, and feed them into the cross-VS customer health view Work with Business Intelligence: say what leaders need to see, validate what gets built, and contribute Support and Education definitions to the KPI dictionary Align Support and Education metrics and plans with Professional Services and Customer Success operations so cross-VS views match Work with leaders and the Tech Product Manager to write business cases for technology and AI requests, each with a named outcome and measure, and track the results Present findings alongside leaders to the CCO team, and mentor less experienced analysts What You Will Bring to Coupa : Bachelor's degree and 8+ years (or a Master's degree and 6+ years) in business planning, operations analytics, customer analytics, or BI in a SaaS or technology company; background in management consulting, corporate strategy, or strategic FP&A looking to move into a business partner role is highly welcome; support, education, or enablement data experience strongly preferred 4+ years experience operating as a Business Partner, advising and guiding leaders- this is a must have requirement. Analyst level candidates will not be considered at this time. Experience building capacity or workforce planning models Strong SQL, Excel/Sheets, and a BI tool (Tableau, Looker, or Power BI) Skill with scoring, segmentation, and trend analysis, and a track record of getting leaders to act on your analysis A collaborative style: you build agreement across teams with different priorities, and you work independently with minimal direction Clear communication and presentation skills with directors and senior leaders; uses AI tools such as Claude to automate analysis and reporting, with human review