Business Development Representative (retail)

Accountabilities: You will be responsible for managing incoming leads, identifying qualified sales opportunities, and supporting the growth of retail partnerships across North America. Your main responsibilities will include: Lead Management and Outreach: Contact every new North American lead within one business day through phone calls and emails, ensuring prompt and consistent communication. Prospect Qualification: Engage independent retail store owners, franchisees, and other retail decision-makers to understand their needs, assess their potential, and determine their suitability for the platform. Meeting Generation: Schedule qualified meetings and sales opportunities for Account Executives, ensuring a smooth and effective handover. Event Lead Follow-Up: Manage post-event outreach following twice-yearly Ace Hardware conventions, as well as other retail trade shows and industry events across the United States. Trade Show Participation: Attend major retail conventions and industry events to engage prospective customers, develop relationships, and generate new business opportunities. CRM Management: Maintain accurate and up-to-date Salesforce records, documenting lead stages, next steps, interactions, and outcomes to ensure reliable pipeline visibility. Sales Collaboration: Work closely with Account Executives, the UK-based Business Development Representative, and the Marketing team to coordinate prospect engagement and improve lead conversion. Lead Prioritization: Manage high volumes of incoming opportunities efficiently, maintaining fast response times and consistent follow-up even when handling 150–200 new leads simultaneously. Requirements You are a proactive, organized, and confident communicator with experience in B2B prospecting and lead qualification. You thrive in a fast-paced environment and know how to turn initial conversations into valuable sales opportunities. The ideal candidate will have: 1–3 years of experience in a Business Development Representative (BDR) or Sales Development Representative (SDR) role within a B2B environment. Strong telephone prospecting, lead qualification, and discovery skills. Excellent verbal communication skills and a friendly, professional approach when engaging business owners and retail decision-makers. Strong organizational and time-management abilities, with the capacity to manage large volumes of incoming leads while maintaining speed, accuracy, and follow-up consistency. Experience using Salesforce or a similar customer relationship management (CRM) platform. Ability to work during Eastern or Central US business hours. A proactive, results-oriented mindset, with the ability to collaborate effectively with sales and marketing colleagues across different locations. Additional Assets: Previous experience selling to retailers, franchisees, or independent store owners. Familiarity with the hardware, home improvement, or retail distribution sectors. Experience using AI-powered tools for prospect research, email personalization, and call documentation. Benefits Competitive Compensation: Annual gross total compensation ranging from $70,000 to $75,000, including base salary and commissions. The final offer will depend on experience, skills, and work location. Remote Work: Opportunity to work remotely from the United States. Generous Paid Time Off: Time off to rest, recharge, and maintain a healthy work-life balance. Premium Technology and Equipment: Access to high-quality work equipment, including Mac devices. Career Development: Access to professional development programs, learning opportunities, and industry events. International Work Environment: Join a diverse, inclusive, and globally connected team. Collaborative Culture: Work alongside passionate professionals in a high-performing environment built on trust, autonomy, and shared ambition. Growth Opportunities: Help shape an expanding retail technology brand while developing your own sales career. Startup Agility and Stability: Benefit from the energy and flexibility of a growing technology business backed by an established, profitable global technology group. Additional Country-Specific Benefits: Further benefits may be available depending on your country of employment and can be discussed with the recruitment team.