Technical Support / Local Representative

Date Posted: 2026-10-30 Country: Australia Location: LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064 We are looking for a Local Representative/Technical Support based in Brisbane. This role reports into the Service and Operations Manager About You Provides field technical support and training to ensure quality and performance of all installations, conforms to contract specifications and Otis standards and provides engineering support to ensure reduction in call backs. Key Responsibilities Analyze service data to isolate common failure modes, localize faults causing repeat calls and create focused maintenance plans to improve the reliability of units in the service portfolio. Provide on-call technical support for field service mechanics. Review and evaluate spare parts problems in cooperation with other company departments to ensure the highest safety standards and optimum reliability of products in the service portfolio. Train and develop other field service mechanics. Resolve uncommon, technically complicated or high priority defects as required. Principal Working Relationships Reports directly to the Field Engineering manager (QLD/NT/PNG). Seeks and accepts functional guidance from Head Office staff. Guides, advises and responds to Service employees on Field Engineering matters What you will need to be successful Tertiary education in a related field or adjusting experience with an electronic certificate or equivalent Is a qualified Electrician with a valid Electrical license Valid driver’s license Extensive experience in the elevator industry Advanced knowledge of computer systems for functional hardware and software relevant to the role (Microsoft Office, specialized company-specific applications) Ability to fault diagnose to technicians remotely. Excellent verbal and written communication skills and the ability to deal with and influence people at all levels A proven ability to be able to pass on information and skills through formal and informal training Apply today and help us build what's next If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here . Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms