Business Analyst, Implementation

Accountabilities: Gather and analyze requirements: Work with clients and stakeholders to understand business needs, gather requirements, and translate them into clear implementation specifications. Document business processes: Capture operational requirements, workflows, and business rules to support system implementation and workflow automation. Map processes and data: Evaluate existing business processes and align them with data across pension administration systems, payroll, pension calculations, financial transactions, document management, and telephony. Collaborate on solution design: Partner with solution architects, functional leads, and developers to design, review, and refine solutions that address complex client requirements. Support testing activities: Define testing scope, objectives, and acceptance criteria, working closely with quality assurance teams throughout test execution. Improve reports and communications: Contribute to the development, enhancement, or redesign of reports, documentation, and communications that support business processes and procedures. Coordinate stakeholder follow-up: Maintain communication with relevant stakeholders regarding implemented changes, outstanding issues, and implementation progress. Contribute to successful implementations: Support the delivery of integrated pension administration solutions for public and private sector clients, ensuring that business requirements are accurately reflected in the final solution. Work across business modules: Apply business analysis expertise across pension administration, health and welfare, payroll, and finance processes. Support continuous improvement: Collaborate with cross-functional teams in an Agile environment to identify opportunities to improve implementation workflows, solution quality, and client outcomes. Requirements: Education: A degree in Business Administration, Computer Science, Actuarial Mathematics, Business Analysis, or a related field. Relevant experience: At least 5 years of experience in a relevant area, such as pension plan administration, workflow management system implementation, or administrative process automation. Business analysis expertise: Demonstrated ability to gather requirements, document business processes, analyze operational needs, and translate them into clear functional specifications. Analytical skills: Strong critical-thinking and problem-solving abilities, with the capacity to synthesize complex information and identify practical solutions. Technical proficiency: Familiarity with current computer technologies and the ability to work effectively with business systems and implementation tools. Microsoft Office skills: Proficiency in Microsoft Excel and the broader Microsoft Office suite. Communication skills: Excellent written and verbal communication, including the ability to explain technical concepts clearly to both technical and non-technical stakeholders. Interpersonal skills: Strong collaboration and relationship-building abilities, with the confidence to work with clients and multidisciplinary teams. Adaptability: Ability to navigate complex requirements, manage changing priorities, and contribute effectively within a collaborative implementation environment. Travel availability: Willingness and ability to travel when required for essential meetings. Preferred experience: Familiarity with pension administration software and related systems is an asset. Additional language skills: Bilingualism is considered an advantage. Benefits: Annual salary: CAD $70,000–$90,000, with final compensation determined by experience, knowledge, skills, performance, and other relevant factors. Remote work: A 100% work-from-home arrangement, with travel required for essential meetings. Flexible working arrangements: Options for working remotely, in the office, or through a combination of both, depending on role requirements. Comprehensive benefits: A customizable benefits package designed to accommodate individual and family needs. Paid time off: A minimum of three weeks of vacation, along with well-being days. Wellness support: A well-being expense account to support work-life balance and a dedicated mental health support account for therapy and counselling expenses. Retirement and savings: Access to investment options that may include an employee share purchase plan, group RRSP, TFSA, and defined contribution pension plan, as well as a generous company-matched pension. Career development: Learning and development opportunities to strengthen professional skills and support career progression. Long-term project exposure: Opportunities to contribute to enterprise-level implementation projects across pension, health and welfare, payroll, and finance. Collaborative environment: Regular interaction with internal teams and external clients in a multidisciplinary, Agile-driven setting. Community involvement: Opportunities to contribute to the communities in which the organization operates and serves.