Binance Accelerator Programme - Campaigns Operations, Binance Square

Accountabilities: Support the full lifecycle of campaign operations, including preparing campaign documentation, managing backend configurations, coordinating promotional placements, and overseeing launches. Coordinate on-site campaign activities such as banners, push notifications, and pop-ups, ensuring accurate and timely execution. Monitor campaign performance in real time and prepare post-campaign reports containing actionable insights for future optimization. Collect and analyze recurring user issues, collaborate with Product and Technology teams to investigate problems, verify fixes, and help reduce recurring user cases. Handle escalated user tickets received from Moderation and Customer Service teams, ensuring issues are followed through appropriately. Maintain FAQs and other user-facing documentation to promote consistent communication and improve the overall user experience. Plan, coordinate, and launch integrated growth campaigns with cross-functional stakeholders to support scalable user and content growth. Communicate with internal teams and external vendors across regions to coordinate campaign requirements and execution. Contribute to operational improvements by identifying issues, proposing solutions, and supporting initiatives that enhance campaign effectiveness. Requirements Current university student or recent graduate with a strong interest in cryptocurrency, blockchain, Web3, and digital communities. Previous exposure to Web3, content creation, social platforms, or the creator economy is an advantage. Strong bilingual communication skills in English and Mandarin , with the ability to communicate effectively with regional stakeholders and vendors. Strong attention to detail and a high level of patience, accountability, and execution discipline. Good written and verbal communication skills, with the ability to collaborate effectively across different teams and regions. Critical-thinking and problem-solving abilities, including the confidence to investigate issues and work independently toward solutions. Resourceful, proactive, adaptable, and eager to learn in a fast-paced and entrepreneurial environment. Comfortable managing multiple operational tasks while maintaining accuracy and meeting deadlines. Benefits 3–6 month accelerator/internship experience designed for early-career talent. Hands-on exposure to the rapidly evolving digital assets, blockchain, and Web3 ecosystem. Opportunities to develop practical skills through real campaign and growth initiatives. Networking and professional development opportunities designed to build transferable career skills. Collaboration with an international, user-focused team and cross-functional stakeholders. Exposure to fast-paced projects and opportunities to take ownership of meaningful tasks. Competitive salary and company benefits, subject to applicable terms and local regulations. Work-from-home arrangement, with the specific arrangement potentially varying according to business needs. Potential for continued professional development and career growth opportunities.