Billing & Collections Specialist

Accountabilities:: Manage the billing inbox, respond to customer billing questions, and process billing-related change requests. Process and post paper checks, deposits, and electronic customer payments accurately and on time. Monitor overdue accounts and conduct proactive collection calls to support timely payments. Manage service disconnect requests, customer success cases, and billing cases through the company’s platform. Review and process overage billing, ensuring customer usage overages are accurately identified and applied within the appropriate billing cycles. Use credit risk information from tools such as Creditsafe and Dun & Bradstreet to inform collections strategies and account management decisions. Coordinate collections escalations with external collection agencies and legal teams when necessary. Leverage AI tools such as Claude to automate billing workflows, create payment and invoice snapshots, improve case documentation, and increase team efficiency. Track and report customer billing, payment, and case activity while identifying emerging trends, risks, and collection issues. Analyze billing and collections procedures and recommend opportunities for continuous improvement. Document billing and collections processes to support training, consistency, and future team scalability. Build positive customer relationships while promoting professional, responsive, and service-oriented interactions. Collaborate with finance, operations, and other internal teams on billing and accounts receivable activities. Take on additional responsibilities and projects as needed to support team and organizational objectives. Requirements Associate’s degree in Finance, Accounting, or a related field, or 3–5 years of relevant billing and collections experience. Strong understanding of billing, accounts receivable, collections policies, and related procedures. Experience working for a telecommunications or IT services organization is preferred. Experience processing circuit and service disconnect requests is preferred. Experience using billing systems such as NetSuite or similar platforms. Familiarity with credit reporting and risk management tools such as Creditsafe or Dun & Bradstreet is preferred. Experience using AI tools such as Claude or similar platforms to improve workflow efficiency is preferred. Strong Microsoft Excel skills, including the ability to manipulate, analyze, and interpret datasets. Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders. Strong conflict-resolution, analytical, and problem-solving abilities. Exceptional attention to detail and accuracy when handling billing, payment, and account information. Strong time-management and organizational skills, with the ability to prioritize competing tasks and multitask effectively. Collaborative, team-oriented approach with respect for colleagues and customers. Willingness to support additional projects and responsibilities as business needs evolve. Proactive mindset with the ability to embrace change, identify improvements, and contribute new ideas. Comfortable working in a fast-paced, rapidly growing, startup-style environment. Ability to work U.S. Eastern Time hours is preferred. Benefits Work arrangement: 100% remote position. Career growth: Opportunities to develop within a rapidly growing technology organization. Innovation-focused environment: A workplace that encourages new ideas, innovation, and process improvements. Meaningful impact: Direct contribution to customer billing experiences and the organization’s financial health. Flexible time off: Flexible PTO to support work-life balance. Team culture: Opportunities to participate in fun company events and team activities. Employee referral bonuses: Referral incentives for helping bring new talent to the organization. Technology exposure: Hands-on experience with billing platforms, credit risk tools, data analysis, automation, and AI-assisted workflows.