Billing Analyst

Accountabilities: Manage daily billing queues in Salesforce, including credit and debit adjustments, ensuring cases are completed within established SLA timelines. Process RMAs end to end, including verification, approval follow-ups, and accurate system entry. Monitor RMA status, follow up on pending approvals, and proactively escalate aging cases. Identify billing discrepancies and coordinate timely resolution before invoices are released. Maintain dashboards and trackers covering productivity, RMA updates, billing accuracy, and quality control results. Collaborate with cross-functional teams to investigate and resolve billing and operational issues. Ensure compliance with internal procedures, audit standards, and service-level requirements. Contribute to process improvement initiatives that strengthen billing accuracy and operational efficiency. Requirements: Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent professional experience. At least 2 years of experience in billing operations, accounts receivable, order management, or a related function. Working knowledge of billing processes and financial operations. Experience with CRM and business applications; Salesforce experience is preferred. Intermediate proficiency in Microsoft Excel or Google Sheets. Strong attention to detail and commitment to accuracy. Excellent organizational and time-management skills. Preferred experience processing RMAs, credit and debit adjustments, and invoice validation. Familiarity with SLA-driven environments and compliance requirements. Experience creating and maintaining operational dashboards and reports. Strong analytical, problem-solving, communication, and stakeholder-management skills. Ability to manage competing priorities during month-end close and high-volume billing periods. Experience working in a fast-paced, customer-focused environment is an advantage. Benefits: Full-time employment. Remote work arrangement. Opportunity to contribute to billing accuracy, revenue operations, and customer experience. Exposure to cross-functional collaboration and operational process improvement.