Bilingual (French/English) Legal Account Manager / Gestionnaire de comptes – secteur juridique

Accountabilities:: As a Bilingual Legal Account Manager, you will own customer relationships and commercial outcomes across an established portfolio while taking a consultative approach to retention, expansion, and long-term customer success. Manage retention, renewals, and revenue growth across a diverse portfolio of Quebec-based law firm, corporate, public sector, and academic customers. Meet or exceed targets related to customer retention, renewal revenue, upselling, and cross-selling. Develop and execute account plans that identify expansion opportunities, strengthen strategic relationships, and address retention risks. Proactively identify customer needs and address objections related to competing AI solutions. Clearly communicate the value of solutions in relation to individual customer goals and business priorities. Use AI tools to improve account management practices and develop data-informed retention and growth strategies. Manage renewal and expansion opportunities from discovery and proposal through negotiation and close. Build strong relationships with decision-makers, budget holders, and product users to demonstrate value and support continued investment. Conduct account reviews to evaluate product usage, demonstrate return on investment, and align solutions with customer priorities. Monitor account health, engagement, and usage trends to identify churn risks and implement appropriate retention plans. Partner with onboarding, customer support, and product teams to improve adoption, resolve escalations, and remove barriers to renewal and growth. Maintain accurate account records, opportunity pipelines, renewal forecasts, and expansion forecasts within the CRM. Gather customer feedback and communicate insights internally to support product improvements and enhance the overall customer experience. Requirements The ideal candidate combines B2B account management experience with consultative selling, strong commercial judgment, and the ability to build trusted relationships with multiple customer stakeholders. Fluency in both French and English, with excellent written and verbal communication skills in both languages. Ability to lead customer presentations and commercial discussions confidently in French and English. 3+ years of experience managing and growing an existing B2B customer portfolio, ideally within a subscription or solution-based business, or 5+ years in comparable roles such as Customer Success, Training, or Product Expertise. Demonstrated success meeting or exceeding retention, renewal, upselling, or cross-selling targets. Strong knowledge of or experience using AI solutions and tools such as Gong, ChatGPT, Claude, or similar technologies. Strong consultative selling and strategic account management capabilities. Ability to translate customer needs into relevant recommendations and commercially meaningful solutions. Experience using CRM platforms to manage renewal cycles, negotiate commercial terms, and close expansion opportunities. Ability to identify account risks, navigate objections, and develop effective retention strategies. Strong relationship-building skills across multiple stakeholders, including senior decision-makers and budget holders. Excellent organizational and time management skills, with the ability to prioritize and manage a diverse book of business. Ability to use customer data, product usage insights, and business outcomes to demonstrate value and identify growth opportunities. Ability to collaborate effectively within a team-selling environment and adapt to evolving products, technologies, and customer needs. Experience in the legal sector, a law firm environment, legal practice, or a related field is preferred. A law degree, legal practice experience, or other relevant legal knowledge is considered an asset. Benefits Full-time, home-based position with opportunities across Canada. Flexible working hours designed to support productivity and work-life balance. Base salary range of CAD $65,400–$109,000 nationally. For the primary Ontario location, total target cash compensation ranges from CAD $100,600–$167,900 , including variable compensation. Compensation mix between base and variable pay varies by sales role. Country-specific benefits and wellbeing programs. Shared parental leave. Study assistance and professional development support. Sabbatical opportunities. Opportunity to work with AI-powered technologies and evolving digital solutions. Exposure to legal, corporate, public sector, and academic customer environments. Collaborative, customer-focused environment with cross-functional partnership. Opportunity to develop expertise in consultative sales, strategic account management, customer analytics, and AI-enabled solutions. Accessible and supportive hiring and workplace environment.