Bilingual Customer Support Specialist (ENG + SPA)

Accountabilities: Provide responsive, professional, and effective customer support to English- and Spanish-speaking customers across the United States and Canada. Assist customers with questions, technical issues, and general support needs related to fleet management and transportation technology solutions. Troubleshoot customer issues by understanding their needs, identifying appropriate solutions, and communicating guidance clearly in both English and Spanish. Maintain a positive and customer-focused experience throughout every interaction, ensuring customers feel supported and their concerns are addressed efficiently. Collaborate with teammates to resolve customer issues, share information, and contribute to a supportive and productive remote work environment. Use customer support tools and technology effectively to document, track, and follow up on customer requests and issues. Continuously develop product, technical, and customer service knowledge to improve the quality and efficiency of support provided. Demonstrate ownership, reliability, and a willingness to take on additional responsibilities as opportunities for professional growth arise. Requirements: Be fluent in both English and Spanish, with the ability to communicate confidently and professionally with customers in both languages. Have at least 1 year of experience in customer support or sales serving English-speaking customers. Be tech-savvy and comfortable learning new software, troubleshooting technology-related issues, and working with digital support tools. Have strong communication, active listening, problem-solving, and interpersonal skills, with a genuine customer-first mindset. Be a collaborative team player who is motivated to contribute to the broader organization and work effectively in a remote environment. Be available to work Saturdays and Sundays, with regular days off scheduled during the week. Familiarity with Zendesk Support is considered an advantage. Previous residence in the United States is considered a significant advantage, particularly for understanding the needs and expectations of U.S. customers. Be able to successfully complete a background check. Demonstrate ambition, adaptability, and a willingness to grow into higher-level responsibilities over time. Benefits: Full-time remote, work-from-home position. Opportunity to support customers across the United States and Canada in both English and Spanish. Exposure to technology-driven fleet management and transportation compliance solutions. Opportunity to develop customer service, technical support, and troubleshooting skills. Potential for career growth into higher-level positions based on performance and development. Collaborative remote working environment with opportunities to make a meaningful impact. Weekend work schedule with days off during the week.