Bilingual Contact Centre Agent

Accountabilities:: Provide customer service and support in both English and French, ensuring clear and professional communication. Respond to customer inquiries through the contact centre and provide accurate, relevant information. Identify customer needs, listen carefully to concerns, and deliver appropriate assistance. Investigate and resolve customer issues efficiently, escalating matters when necessary. Maintain a high level of customer satisfaction through courteous, helpful, and solutions-oriented interactions. Apply professional etiquette and effective communication practices across all customer interactions. Collaborate with team members to support smooth contact centre operations and consistent service delivery. Maintain attention to detail when handling customer information and responding to requests. Contribute to a positive team environment focused on service quality and operational efficiency. Requirements: High school diploma or equivalent qualification is required; a bachelor's degree is preferred. At least 2 years of experience in customer service, contact centre operations, or a related field. Strong spoken and written communication skills in English and French. Ability to handle customer inquiries professionally and provide clear, accurate information. Excellent active listening skills and the ability to understand and respond to customer needs. Strong problem-solving skills and the ability to manage customer concerns effectively. Customer-focused mindset with a commitment to maintaining high satisfaction levels. Strong attention to detail and accuracy when handling requests and information. Professional etiquette and the ability to communicate courteously in a range of customer situations. Ability to work collaboratively with colleagues while managing individual responsibilities. Comfortable using office equipment and working in a remote contact centre environment. Ability to perform tasks that may involve extended periods of sitting or standing. Telecommunications Management Professional (TMP) certification. Benefits: Remote, work-from-home arrangement. Full-time employment. Compensation details are determined according to the candidate's work location, qualifications, skills, experience, and interview performance. Further details about the compensation package are provided during the initial screening conversation. Opportunity to work within an international organization supporting complex legal and professional services. Access to a collaborative, values-driven working environment. Opportunities for professional growth, learning, and internal career mobility.