Benefits Manager

Accountabilities: Manage the end-to-end administration and delivery of employee benefits programs across APAC, including health and life insurance, accident coverage, retirement plans, leave benefits, wellness initiatives, and statutory benefits. Support the design, implementation, and continuous improvement of regional benefits programs in alignment with global Total Rewards strategies and business objectives. Coordinate annual benefits renewals, employee enrollment cycles, benefits communications, and education initiatives to ensure a smooth employee experience. Support the establishment and implementation of employee benefits programs in new countries and locations across the APAC region. Ensure benefits programs comply with applicable local labor laws, statutory requirements, regulatory guidelines, and internal policies. Monitor legislative and regulatory changes across APAC markets and recommend timely updates to benefits policies and programs. Conduct regular audits of benefits data, administrative processes, and vendor deliverables to maintain accuracy, consistency, and compliance. Manage relationships with insurance brokers, third-party administrators, insurers, and other external benefits providers. Collaborate with HR, Payroll, Finance, Legal, and global Total Rewards teams to ensure accurate and timely benefits administration. Monitor vendor performance, resolve service delivery issues, manage escalations, and identify opportunities to improve provider relationships. Handle complex employee queries concerning benefits eligibility, enrollment, claims, coverage, and insurance-related matters. Analyze benefits utilization, cost trends, and employee feedback to identify opportunities for program enhancements and cost optimization. Prepare and maintain benefits reports, dashboards, and presentations, providing actionable insights to relevant stakeholders. Benchmark regional benefits offerings against market practices to ensure competitiveness and alignment with employee needs. Leverage HRIS platforms and data analytics tools to improve reporting accuracy, streamline administration, and enhance operational efficiency. Identify opportunities to standardize, automate, and optimize benefits processes across regional operations. Support global Total Rewards initiatives and collaborate with international stakeholders on cross-regional projects. Contribute to benefits integration and transition activities related to mergers, acquisitions, and organizational changes. Drive initiatives that strengthen the overall employee benefits experience and support the organization's broader people strategy. Requirements: Bachelor's degree in Human Resources, Business Administration, Finance, or a related discipline. 5–7 years of progressive professional experience in employee benefits administration, preferably within a multinational organization. Strong knowledge of Indian statutory benefits, labor laws, employment regulations, and applicable compliance requirements. Proven experience managing employee benefits programs, insurance renewals, vendor relationships, and employee benefits inquiries. Exposure to benefits administration across multiple APAC markets, ideally including India, Singapore, Australia, and China. Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis. Experience working with HRIS platforms such as Workday or comparable enterprise HR systems. Strong analytical and problem-solving skills, with the ability to interpret benefits data, identify trends, and develop practical recommendations. Excellent communication and stakeholder management skills, with the ability to collaborate effectively across HR, Finance, Payroll, Legal, and external providers. Strong organizational skills and attention to detail, particularly when managing sensitive employee information and compliance-related processes. Ability to manage multiple priorities, coordinate complex projects, and deliver results in a dynamic, multinational environment. Flexibility and willingness to collaborate with international stakeholders across different time zones, including US business hours. Preferred qualifications: Professional certifications such as CEBS, WorldatWork, SHRM, or equivalent qualifications in benefits management or Total Rewards. Experience supporting regional or global employee benefits programs within a multinational organization. Hands-on experience with Workday or other enterprise HRIS platforms. Experience in benefits benchmarking, cost analysis, financial planning, and vendor negotiations. Project management experience, particularly involving benefits implementation, transformation, or process improvement initiatives. Previous experience establishing and implementing benefits programs in new countries or geographical locations. Key skills and competencies: Regional benefits administration and program management. APAC benefits knowledge and statutory compliance. Benefits analytics, reporting, and cost optimization. Vendor and insurance broker relationship management. HRIS platforms and data reporting. Employee support and benefits query resolution. Process improvement, automation, and operational efficiency. Cross-functional and international stakeholder collaboration. Strong communication, organizational, and project management skills. Benefits: Full-time employment opportunity. Remote working arrangement based in India. Opportunity to manage and influence employee benefits programs across multiple APAC markets. Exposure to regional and global Total Rewards strategies and initiatives. Collaboration with international HR, Finance, Payroll, and Legal teams. Opportunity to contribute to benefits innovation, process transformation, and operational improvements. Professional development through exposure to multinational benefits practices, HRIS platforms, and data analytics. Opportunity to make a meaningful impact on employee well-being and the overall employee experience.