Backup & Storage Engineer (L2) – Commvault, NetBackup & Veeam

Accountabilities:: Manage backup operations: Provide Level 2 support for backup-related incidents, job failures, alerts, and service requests across enterprise environments. Administer backup platforms: Configure, maintain, and troubleshoot enterprise backup solutions, including Commvault, Veritas NetBackup, Veeam, or equivalent technologies. Investigate backup failures: Identify and resolve issues involving missed schedules, backup agents, connectivity failures, performance bottlenecks, and unsuccessful backup jobs. Monitor backup performance: Track backup job status, success rates, retention compliance, and capacity utilization to ensure reliable data protection. Perform recovery operations: Execute approved restore and recovery requests for files, virtual machines, and supported workloads, ensuring recovery activities meet operational requirements. Maintain backup configurations: Support backup policy management, scheduling changes, client onboarding, and backup agent administration. Support disaster recovery: Validate backup completion, coordinate recovery testing, and participate in disaster recovery activities to strengthen business continuity. Administer enterprise storage: Manage and troubleshoot SAN, NAS, and associated storage infrastructure to maintain availability and performance. Manage storage provisioning: Support volume allocation, LUN mapping, zoning coordination, filesystem capacity management, and storage configuration activities. Monitor storage health: Track utilization, capacity, performance, latency, and hardware alerts while identifying potential risks before they affect production services. Resolve storage incidents: Troubleshoot storage connectivity, path failures, mounting issues, performance degradation, and capacity-related problems. Coordinate infrastructure activities: Collaborate with Server, VMware, Database, Network, Security, and Application teams on storage-related incidents, migrations, expansions, and maintenance. Ensure service-level compliance: Resolve incidents and service requests within agreed SLAs while following ITIL Incident, Problem, Change, and Request Management processes. Support incident and problem management: Participate in major incident restoration, root-cause investigations, corrective actions, and service improvement initiatives. Manage operational documentation: Maintain runbooks, incident records, technical documentation, and shift handover notes to ensure consistent operational knowledge. Coordinate global operations: Ensure effective follow-the-sun handovers across APAC, EMEA, and North America teams, maintaining operational continuity around the clock. Drive continuous improvement: Contribute to backup compliance reporting, storage capacity forecasting, operational efficiency, and infrastructure reliability initiatives. Requirements: Professional experience: 3–6 years of experience in enterprise backup administration, storage operations, and infrastructure production support. Backup administration: Hands-on experience managing enterprise backup environments using Commvault, Veritas NetBackup, Veeam, or equivalent platforms. Backup fundamentals: Strong understanding of backup policies, scheduling, retention management, backup failures, agent administration, and restoration procedures. Storage infrastructure: Practical knowledge of SAN and NAS technologies, storage provisioning, LUN management, zoning, volume allocation, and capacity management. Technical troubleshooting: Ability to diagnose and resolve issues involving backup agents, network connectivity, storage paths, performance bottlenecks, and infrastructure capacity. Recovery and disaster recovery: Understanding of backup validation, data recovery procedures, disaster recovery fundamentals, and business continuity practices. Monitoring and ITSM tools: Experience with enterprise monitoring solutions and ServiceNow or equivalent IT Service Management platforms. ITIL knowledge: Familiarity with Incident, Problem, Change, and Request Management processes and their application in enterprise production environments. Production support: Experience working in SLA-driven infrastructure operations, including 24/7 support environments and rotational shifts. Analytical skills: Ability to analyze technical logs, investigate recurring issues, document findings, and escalate complex problems to Level 3 specialists when necessary. Communication and collaboration: Strong interpersonal skills and the ability to coordinate effectively with technical teams across different infrastructure domains and geographical regions. Preferred certifications: Vendor certifications in Commvault, Veeam, NetBackup, or enterprise storage technologies are an advantage. Advanced storage knowledge: Familiarity with Dell PowerStore, PowerMax, NetApp, Pure Storage, or equivalent enterprise storage platforms is desirable. Virtualization and application recovery: Experience with VMware backups, database backups, and application-aware recovery processes is beneficial. Advanced data protection: Exposure to replication, snapshots, deduplication, and immutable backup technologies is a plus. Automation and scripting: Basic scripting knowledge using PowerShell, Python, or Shell is desirable. Capacity and compliance: Experience with backup compliance reporting, capacity forecasting, and disaster recovery testing is an additional advantage. Soft skills: Strong problem-solving abilities, attention to detail, accountability, adaptability, and a proactive approach to resolving technical challenges in a fast-paced environment. Benefits: Remote flexibility: Fully remote working arrangement from India. Professional development: Opportunities to strengthen technical expertise in enterprise backup, storage infrastructure, and cloud technologies. Technology exposure: Hands-on experience with leading backup and storage platforms, including Commvault, NetBackup, Veeam, and enterprise infrastructure solutions. Continuous learning: A culture that encourages professional growth, technical curiosity, and continuous improvement. Collaborative environment: Opportunities to work alongside experienced infrastructure specialists and international technical teams. Career growth: The opportunity to contribute to critical enterprise infrastructure projects within a growing technology services environment. Inclusive workplace: A diverse and supportive culture where employees are encouraged to share ideas, collaborate, and contribute to meaningful solutions.