AVP of Commercial Excellence

Accountabilities:: Solution Architecture: Design scalable, secure, and high-performance Salesforce architectures, with particular emphasis on Professional Services Automation (PSA), services automation, and commercial operations. Salesforce Platform Strategy: Define architectural strategies for integrating Salesforce Core Clouds, including Sales Cloud, Service Cloud, Experience Cloud, and Revenue Cloud, with PSA and other enterprise solutions. Quote-to-Cash Optimization: Design and guide solutions covering the complete Quote-to-Cash lifecycle, including quoting, contracting, amendments, renewals, revenue management, and billing processes. Implementation Leadership: Partner with business stakeholders, technical teams, and external delivery partners to translate business requirements into effective technical architectures and implementation plans. Enterprise Integrations: Architect and oversee integrations between Salesforce, PSA platforms, ERP systems, financial applications, HCM solutions, and other enterprise business systems. Technical Governance: Establish Salesforce development standards, architectural guidelines, integration frameworks, and governance practices to ensure consistency, scalability, security, and maintainability. AI-Native Innovation: Incorporate AI-powered development methodologies into solution design and delivery, leveraging large language models, conversational development, rapid prototyping, and AI-assisted configuration and code generation. Technology Evaluation: Assess emerging Salesforce capabilities, AppExchange applications, third-party platforms, and integration technologies to identify opportunities for improving operational efficiency. Stakeholder Advisory: Act as a trusted technical advisor to senior business and technology stakeholders, communicating complex architectural decisions in terms of business value and measurable outcomes. Team Mentorship: Guide, coach, and mentor Salesforce developers and technical teams, promoting best practices in architecture, implementation, and solution delivery. Continuous Improvement: Identify opportunities to optimize commercial processes, professional services delivery, resource utilization, project accounting, and overall operational performance. Requirements: 10+ years of professional Salesforce experience, including at least 5 years in a Salesforce architecture or senior technical leadership role. Extensive expertise in Salesforce architecture, configuration, development, and enterprise implementation. Strong knowledge of the Salesforce ecosystem, particularly Sales Cloud, Revenue Cloud, Salesforce CPQ, Service Cloud, and Experience Cloud. Deep expertise in Quote-to-Cash (QTC) processes, including CPQ solutions such as Salesforce CPQ and Agentforce Revenue. Strong understanding of end-to-end contracting workflows, including new contracts, amendments, renewals, and associated commercial processes. Experience integrating Salesforce with billing platforms such as NetSuite SuiteBilling, ZoneCo, or equivalent solutions. Knowledge of Professional Services Automation (PSA) capabilities, particularly solutions supporting resource management, project delivery, project accounting, and services operations. Proven experience designing and implementing integrations between Salesforce and enterprise systems, including ERP, HCM, and financial platforms. Familiarity with middleware and integration technologies such as MuleSoft, Workato, or equivalent platforms. Strong understanding of Salesforce APIs, data synchronization, integration architecture, and enterprise data governance. Demonstrated ability to adopt AI-native delivery practices, including LLM-assisted solution design, rapid prototyping, prompt engineering, AI-assisted documentation, and automated configuration or code generation. Comfortable using conversational development workflows and AI-assisted coding tools to generate, refine, test, and explain Apex, Salesforce Flow logic, Lightning Web Components (LWC), integrations, APIs, and technical prototypes while maintaining strong engineering standards. Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business solutions. Proven experience collaborating with cross-functional teams and providing technical guidance, coaching, and mentorship. Strong strategic thinking, problem-solving, and decision-making capabilities, combined with a practical, results-oriented approach. Preferred qualifications: Salesforce Certified Application Architect or Salesforce Certified System Architect certification. Professional Services Automation certifications from vendors such as Certinia/FinancialForce, Kantata, or Kimble. Experience with Agentforce Revenue or other emerging AI-powered Salesforce capabilities. Previous experience delivering enterprise technology transformation projects in consulting environments or for private equity-backed businesses. Experience working with global teams and managing complex, multi-stakeholder implementation initiatives. Benefits: AI-driven innovation: Opportunity to work at the forefront of AI-powered enterprise technology consulting and modern Salesforce solutions. High-impact responsibilities: Take ownership of strategic architecture initiatives that directly influence commercial performance and operational efficiency. Private equity exposure: Collaborate with leading private equity firms and their portfolio companies across diverse industries. Global collaboration: Work alongside an international, multidisciplinary team of technology and business professionals. Professional development: Expand your expertise across Salesforce architecture, enterprise integrations, PSA solutions, and emerging AI technologies. Career growth: Opportunity to develop your technical leadership capabilities within a high-growth enterprise technology consulting environment. Collaborative culture: Join a team that values shared success, accountability, knowledge exchange, and collective achievement. Ownership and autonomy: Work in a results-driven environment where initiative, execution, and measurable business impact are highly valued. Innovation-focused environment: Access opportunities to experiment with modern technologies and AI-native delivery practices.