Associate - Trust & Safety

Accountabilities: Review and moderate audio, video, and chat conversations according to established community guidelines and moderation policies. Identify, flag, and escalate inappropriate, harmful, or policy-violating content. Apply community standards consistently and accurately across different types of user interactions. Audit recorded conversations to assess content quality, policy compliance, and adherence to moderation standards. Maintain accurate records of moderation decisions and contribute to periodic operational reports. Communicate with users and hosts when clarification of platform policies or moderation requirements is necessary. Stay informed about evolving community guidelines, moderation procedures, and Trust & Safety protocols. Support broader Trust & Safety initiatives designed to protect users, hosts, and the integrity of the platform. Handle sensitive or potentially disturbing content professionally, objectively, and with appropriate discretion. Collaborate with team members to resolve challenging cases and maintain consistent moderation decisions. Requirements Bachelor’s degree in any discipline. Previous experience in content moderation, community moderation, Trust & Safety, or a related role is preferred. Strong understanding of community guidelines, online safety principles, and platform moderation standards. Strong judgment, analytical thinking, and decision-making skills. Excellent verbal and written communication skills. Mandatory proficiency in Marathi and English , including reading, writing, and speaking. Basic proficiency with CRM tools, Microsoft Excel, and standard computer operations. Ability to review sensitive content while remaining professional, composed, and objective. Strong attention to detail and the ability to maintain accuracy in a high-volume environment. Ability to work independently while also collaborating effectively within a team. Experience with Trust & Safety operations or social, audio, or video-based community platforms is a plus. Strong interpersonal and conflict-resolution skills are advantageous. Comfortable working in a fast-paced environment with changing guidelines and substantial moderation volumes. Benefits Fully remote, work-from-home position. 12-month contract opportunity. Opportunity to work within a growing Trust & Safety operation. Exposure to moderation and online safety processes at scale. Experience working with audio, video, and chat-based community platforms. Opportunity to contribute to building safer and more trustworthy digital communities. Dynamic and fast-paced working environment. Opportunity to develop expertise in content moderation, community safety, and platform integrity.