Associate Technical Account Manager

Accountabilities:: Guide customers from contract signature through implementation, setup, go-live, and their first audit milestone. Understand each customer's objectives, systems, stakeholders, requirements, and deadlines, and translate them into clear project plans. Define milestones, owners, actions, and timelines to keep customer implementations progressing effectively. Help customers connect their tools, configure integrations, activate controls, and align the platform with their required security and compliance frameworks. Lead progress conversations with customers, provide clear written updates, and proactively identify and communicate project risks. Take ownership of blocked or delayed activities by bringing in Product, Support, Compliance, or other internal specialists with the appropriate context. Follow through on escalated issues and ensure customers remain informed throughout the resolution process. Build strong relationships with customers and establish trust across stakeholders with different priorities and levels of technical knowledge. Identify recurring onboarding challenges, document successful approaches, and contribute ideas that improve the customer journey. Continuously develop knowledge of security, compliance, SaaS integrations, and the practical needs of organizations managing audit and risk requirements. Take on additional customer journeys and increasingly complex decisions as product and technical expertise develops. Requirements: A B.Tech degree in Cybersecurity or a related technical discipline with meaningful exposure to security, or an MBA in Information Technology Business Management (ITBM). Internships, academic projects, and early professional experience are considered relevant, with no specific graduation-year requirement. General knowledge of cloud systems, SaaS integrations, APIs, and security or compliance frameworks such as SOC 2 and ISO 27001. Ability to explain technical concepts clearly to people without the same technical background. Strong organizational skills, with the ability to break ambiguous problems into actionable tasks, owners, and deadlines. Strong learning agility, curiosity, and willingness to ask thoughtful questions and follow through on commitments. Clear written and verbal communication skills, with the ability to build trust and coordinate stakeholders with different priorities. Strong ownership and problem-solving mindset, with the ability to take initiative when projects become blocked or require additional support. Ability to work effectively in a remote environment through proactive communication, documentation, and collaboration. Customer-focused approach combined with an interest in cybersecurity, compliance, SaaS products, and technical project delivery. Prior experience managing SaaS onboarding, working directly with executives, or holding advanced security certifications is not required. Benefits: 100% remote work, providing flexibility to work from home or another suitable location. Annual co-working allowance for employees who prefer working from a shared professional workspace. USD 1,000 annual learning and development allowance to support professional growth and skills development. Unlimited paid leave to support rest, personal needs, and sustainable work. Health insurance coverage of up to INR 10 lakh for the employee and family. Additional accident insurance coverage of INR 10 lakh . Life insurance coverage equivalent to 3x annual salary . INR 35,000 workspace setup allowance to help create a productive remote working environment. Mentorship and support from experienced teammates and specialists as responsibilities and customer ownership grow. Exposure to cybersecurity, compliance, SaaS integrations, customer implementation, and technical account management. Opportunity to develop experience working with technical and business stakeholders across complex customer environments.