Associate Director – Business Systems and Transformation

Accountabilities: Lead SAP Functional and Development teams, providing strategic direction and operational oversight within the Digital Technology organization. Manage and develop an organization of 40+ professionals through direct and indirect reporting structures, ensuring effective resource allocation and delivery performance. Drive end-to-end collaboration between SAP Functional and Technical teams to translate business requirements into effective solutions. Partner with senior management, business leaders, and enterprise SAP stakeholders to define transformation strategies, plan initiatives, and support successful execution. Oversee SAP transformation and support capabilities, contributing to enterprise-wide process standardization and SAP S/4HANA ERP adoption. Ensure business continuity, compliance with established enterprise standards, and alignment with Digital Technology governance and development models. Manage resources, prioritize initiatives, and balance delivery commitments against business needs and strategic objectives. Establish and communicate delivery metrics, performance indicators, and progress reports to key stakeholders. Foster a high-performance culture through clear communication, coaching, mentoring, and effective performance management. Work closely with customers to understand business needs, support organizational change, and maintain a high-quality customer experience. Oversee all phases of the Software Development Life Cycle (SDLC), including analysis, design, development, debugging, integration, and implementation. Promote innovation, operational excellence, and continuous improvement across teams and technology delivery processes. Requirements 12+ years of relevant SAP experience, with 15+ years preferred. 10+ years of experience in SAP resource management and delivery leadership. Strong business process knowledge and expertise across multiple SAP applications. Proven experience managing SAP Functional and Technical teams, including successful integration between the two disciplines. Demonstrated experience leading teams of 11–20 or more members; experience managing an organization of 40+ professionals is preferred. Experience with large-scale SAP S/4HANA ERP implementation and transformation programs is highly desirable. Strong understanding of Software Development Life Cycle (SDLC) and project lifecycle methodologies. Proven ability to manage projects of varying sizes and complexity, including resource planning, delivery oversight, and timely issue resolution. Experience working in a global enterprise environment with complex business processes and systems. Strong communication, stakeholder management, conflict resolution, analytical, and problem-solving skills. Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, results-driven environment. Demonstrated leadership in managing cross-functional teams, driving strategic initiatives, and delivering business outcomes. A Bachelor's degree in Engineering, Science, Technology, Mathematics (STEM), or equivalent education and relevant professional experience. Typically, a university degree or equivalent experience with at least 12 years of relevant experience; alternatively, an advanced degree in a related field with at least 10 years of relevant experience. Benefits Hybrid working arrangement, combining onsite and offsite collaboration. Group health insurance. Group term life insurance. Group personal accident insurance. 18 days of annual vacation leave and 12 days of contingency leave. Employee scholarship programme. Meal coupons and meal vouchers. Car lease programme. National Pension Scheme (NPS). Leave Travel Allowance (LTA). Fuel and vehicle maintenance support, including driver wages. Opportunities to contribute to large-scale global SAP S/4HANA transformation initiatives. Exposure to enterprise technology strategy, senior leadership, and cross-functional international teams. Opportunities for professional development, leadership growth, and involvement in innovation and continuous improvement initiatives.