Analista de Onboarding de Clientes Pleno

Accountabilities: Lead the customer welcome and kickoff process immediately after the sale, aligning expectations, responsibilities, milestones, and implementation timelines. Configure the digital system according to each customer's profile, business context, and specific requirements. Plan and deliver training sessions for key users, adapting content and teaching approaches to different levels of digital maturity. Closely monitor customers during their first system usage, proactively identifying blockers, questions, and adoption challenges. Track and report key onboarding indicators, including Time to Value (TTV), implementation duration, and initial product adoption. Work closely with Customer Success, Support, and Technology teams to resolve technical or operational obstacles that could delay customer value generation. Maintain detailed onboarding documentation and customer records to provide the Customer Success team with a complete history for the next stage of the customer journey. Identify opportunities to improve training materials, onboarding checklists, activation processes, and the overall customer onboarding experience. Manage multiple customers and onboarding projects simultaneously while maintaining delivery quality and agreed timelines. Use project management, CRM, training, and spreadsheet tools to track implementation progress, customer interactions, and performance indicators. Requirements: Bachelor’s degree completed or in progress in Business Administration, Marketing, Engineering, Information Systems, or related fields. 1–2 years of previous experience in customer onboarding, software implementation, Customer Success, or technical customer support. Strong communication and instructional skills, with the ability to train users with different levels of technical and digital maturity. Proven ability to manage multiple customers or onboarding projects simultaneously, maintaining organization, priorities, and deadlines. Consultative, proactive, and results-oriented mindset, with a focus on customer Time to Value and adoption rather than simply completing implementation tasks. Strong written communication skills for creating training materials, checklists, status reports, and customer documentation. Experience with Customer Success or onboarding management tools such as Notion, ClickUp, Pipefy, or similar platforms. Familiarity with online training and webinar platforms such as Google Meet or Zoom, as well as screen-recording tools such as Loom. Experience with CRM or customer management platforms such as HubSpot, Salesforce, or similar systems. Proficiency with Excel or Google Sheets for monitoring TTV, implementation status, and customer portfolios. Experience in the automotive sector, particularly with dealerships or manufacturers, is a plus. Knowledge of automotive DMS platforms such as Linx, Dealernet, or NBS, especially integrations, is a relevant advantage. Familiarity with Customer Success methodologies and onboarding frameworks, including activation playbooks, health scores, and customer journeys, is desirable. Experience creating training content such as videos, tutorials, and knowledge bases is a plus. Benefits: Fully remote work model in Brazil. CLT employment. Salary advance benefit. Financial assistance/allowance. Christmas basket. Opportunity to work directly with customer onboarding and digital product adoption. Exposure to B2B SaaS and technology solutions within the automotive ecosystem. Opportunity to collaborate across Customer Success, Support, Technology, and business teams. Hands-on experience with customer implementation, training, project management, and adoption metrics. Opportunity to contribute to continuous improvement of onboarding processes and customer experience.