Analista de Implementação JR (Planejamento)

Accountabilities: Make initial contact with newly acquired customers and coordinate the scheduling of their first training session. Manage onboarding meeting schedules, ensuring accurate appointments, timely follow-ups, and a positive customer experience. Validate customer information and operational data before training sessions and maintain accurate records in internal systems. Send welcome communications and initial onboarding guidance to customers. Follow up with customers who have not completed their first access or missed scheduled appointments, helping remove operational barriers. Provide support to customers and internal teams through multiple channels, including WhatsApp, email, Intercom, and Slack. Act as an operational support partner for the implementation team, assisting with administrative routines and coordinating information across teams. Execute back-office activities, including weekly billing support, opportunity creation, and registration of additional consulting-hour purchases. Assist with collecting and updating operational data used in capacity and team-volume reports. Keep customer and operational information consistently updated across internal platforms and tools. Requirements Customer-oriented mindset, with the ability to understand needs, resolve issues proactively, and respond with an appropriate sense of urgency. Strong organizational and prioritization skills, with the ability to manage a high daily volume of requests and appointments across multiple communication channels. Excellent attention to detail when organizing and handling large volumes of operational information and data. Good proficiency in Excel, including pivot tables and formulas such as PROCV, PROCX, and SOMA.SE, for operational analysis and reporting. Strong verbal and written communication skills, with the ability to maintain clear and professional interactions with customers and internal teams. Ability to manage time effectively, maintain continuous follow-up, and ensure that requests and tasks do not remain unresolved. Comfort working with digital ecosystems, including CRM platforms, online scheduling tools, email, and collaboration applications. Ability to serve as a point of contact for Implementation Specialists and Commercial teams, connecting internal areas to help resolve customer-related bottlenecks. Previous experience in B2B SaaS, ERP, financial systems, e-commerce, or technology companies is a plus. Previous experience in operational support, Customer Success, Onboarding, or Implementation environments is desirable. Benefits Dental plan. Health insurance. Mental health support platform. Telemedicine platform. Life insurance. Pharmacy benefit. Gym/fitness allowance. Birthday day off. Flexible meal and food allowance. Home office allowance. Childcare assistance. Transportation assistance and company shuttle. Discounts and partner benefits through platforms such as Allya, SwileShop, and Dell. Educational benefits. Travel benefits. Pet health insurance. SESC benefits. Performance/profit-sharing program.