Analista de Customer Success Pleno | Espanhol Fluente

Accountabilities: Manage a portfolio of customers and partners, including international accounts with a focus on the Mexican market. Conduct strategic customer meetings and ensure the execution and continuous evolution of individual success plans. Monitor Health Score, product usage, engagement, churn, NRR, and MRR indicators to identify risks and opportunities proactively. Develop action plans for customers at risk and lead retention and renewal negotiations. Identify and pursue upsell, cross-sell, and recurring-revenue expansion opportunities within the customer base. Conduct product demonstrations and customer training sessions in Spanish, adapting communication and materials to each customer’s context. Serve as a key point of contact for customers and partners in Mexico, strengthening long-term relationships and delivering ongoing value. Contribute to the evolution of the Ongoing Customer Success playbook, engagement cadence, and customer-management rituals. Use data and AI-powered tools to improve customer analysis, productivity, and decision-making. Requirements Bachelor’s degree or equivalent higher education qualification. Previous experience managing customer portfolios and working in strategic Customer Success within SaaS companies. Fluent Spanish, with confidence conducting meetings, presentations, product demonstrations, and training sessions. Ability to analyze customer and business indicators such as MRR, churn, NRR, and Health Score. Experience creating and executing customer success plans. Strong consultative communication skills, with a clear, structured, and customer-oriented approach. Familiarity with CRM platforms and automation tools. Experience using Artificial Intelligence for data analysis, productivity, or customer-management activities. Strong analytical, relationship-building, negotiation, and problem-solving skills. Experience with omnichannel software is a plus. Experience with recurring-revenue expansion and international customers, particularly in Mexico or Latin America, is desirable. Experience serving customers in financial services, healthcare, retail, or similar sectors is a plus. Previous experience conducting software demonstrations and customer training is desirable. Benefits Flexible meal and food allowance card. Flexible benefits card for everyday expenses. Health and wellness program. Up to 2 psychologist consultations per month. Up to 1 nutritional assessment per month. Up to 70% discount on medications. Health insurance. Dental insurance. Life insurance. Wellhub access. Birthday day off. Corporate education and professional development incentives. Performance-based bonus for achieving targets.