Accounts Receivable Manager

Accountabilities:: Lead cross-functional collections initiatives, including redesigning dunning strategies, developing risk-scoring models, and enhancing collections systems and processes. Own collections strategy and decision-making for sensitive customer relationships, complex accounts, and high-priority escalations. Review and approve the work of Senior Analysts and other team members on complex accounts, ensuring accuracy, sound judgment, and consistent execution. Act as the Manager's backup for escalations and portfolio ownership, providing continuity and leadership when needed. Partner with Sales and Customer Success leaders to develop account strategies, manage customer risks, and resolve outstanding payment issues. Identify broader organizational and portfolio-level risk trends, moving beyond individual account issues to recommend preventative actions. Represent the Collections function in cross-functional forums and build effective working relationships with Sales, Customer Success, Billing, Revenue Accounting, and Legal. Mentor and develop colleagues, providing guidance and elevating the quality of work across the team, with or without formal direct reports. Support improvements to NetSuite, Salesforce, and other billing or collections platforms to strengthen operational efficiency and data integrity. Lead or contribute to cash forecasting and risk-scoring transformation initiatives. Support SOX readiness and public-company preparation by maintaining robust documentation, internal controls, and reliable collections processes. Contribute to strategic projects involving new business models, system implementations, acquisitions, and broader finance initiatives. Requirements: 5–8 years of progressive experience in collections or accounts receivable, with a consistent record of increasing responsibility and strong performance. Demonstrated manager-level judgment in collections strategy, risk assessment, and resolution of complex customer accounts. Experience leading cross-functional initiatives, such as dunning strategy redesign, risk-scoring model development, or collections system improvements. Experience reviewing and approving work completed by Senior Analysts or other team members on complex accounts. Ability to act as a trusted backup to a manager, taking ownership of escalations and portfolio-level decisions. Strong experience partnering with Sales and Customer Success leadership on shared customer and account strategies. Proven ability to identify broader organizational risks and recommend practical, scalable solutions. Experience mentoring and developing colleagues, regardless of formal reporting responsibilities. Hands-on experience with NetSuite and Salesforce (SFDC). Strong analytical skills and the ability to assess sensitive customer relationships, interpret financial information, and recommend effective solutions. Excellent written and verbal communication skills, with the confidence to represent Collections in cross-functional and senior-level discussions. Sound judgment, curiosity, ownership, and a continuous improvement mindset. Nice to have: Experience supporting SaaS or subscription- and usage-based business models. Familiarity with Salesforce CPQ, billing platforms, or revenue automation systems. Experience with SOX compliance, external audits, or IPO readiness initiatives. Background in a high-growth technology company. Benefits: Base salary: $98,000–$135,000 USD per year. Eligibility for a performance-based bonus. Equity participation. Comprehensive benefits package. Final compensation determined by experience, expertise, and other relevant factors, including internal equity. Opportunity to contribute to strategic finance initiatives and public-company readiness. Potential career development toward deeper technical leadership or formal people-management responsibilities.