Account Manager - IT Services

Accountabilities:: Manage an assigned portfolio of client accounts, providing operational, administrative, and call-based support to strengthen relationships and drive renewals. Create and execute sales and service activity plans aligned with account growth and client engagement objectives. Manage the full member lifecycle, including scheduling and leading client calls and coordinating follow-up activities. Own account management conversations with secondary stakeholders and ensure consistent, high-quality communication. Help clients maximize the value of their membership through proactive service, engagement, and guidance. Identify and pursue cross-selling opportunities that contribute to account growth and future sales. Respond to inbound client requests and ensure questions, needs, and follow-ups are handled effectively. Prepare for client interactions by researching and consolidating relevant information about individuals, organizations, and account relationships. Conduct scheduled and ad hoc CRM data queries to support account management activities. Maintain accurate account records, contact information, and other relevant CRM data. Continuously develop product and service knowledge to communicate value effectively and provide informed client support. Requirements: University degree or equivalent relevant education. 3+ years of account management experience with a demonstrated track record of success. Experience working in the IT research and advisory sector. Strong critical-thinking skills, with the ability to understand complex information and communicate it clearly and concisely. Ability to understand client needs, clarify requests, and connect customers with appropriate internal expertise when required. Strong planning and organizational skills, including the ability to structure daily activities and develop account growth plans. Excellent time-management skills and the ability to prioritize competing tasks throughout the client lifecycle. Strong goal-setting and performance-management abilities, with a proactive approach to professional development and accountability for results. Excellent active listening skills, with the ability to identify client needs, ask thoughtful questions, and build productive relationships. Strong internal and external communication skills. Ability to work independently while contributing effectively within a team environment. Strong attention to detail and ability to manage multiple account activities without losing focus on client needs. Benefits: Competitive compensation package. Comprehensive health, dental, and vision benefits. President’s Club recognition awards and trips. RRSP matching program. Generous time-off policies, including summer hours and soft-close days. Employee recognition and professional development programs. “Buy a Book” program to support continued learning. Access to wellness initiatives such as virtual yoga sessions and an onsite gym. Pet-friendly office environment and rooftop patio. Company social events and fun days. Remote work opportunity in a full-time position.