Account Director

Accountabilities:: Own the end-to-end relationship for a portfolio of 5–10 enterprise customers, strengthening retention, expansion, and executive-level trust. Develop and execute strategic account plans that identify upgrade, expansion, and long-term growth opportunities. Lead renewal processes and commercial negotiations in collaboration with leadership. Build and maintain strong relationships with senior client stakeholders and procurement teams. Translate customer objectives and business needs into scalable creative programs and solutions. Partner with Project Managers and Producers to coordinate delivery across multiple workstreams and maintain a high-quality customer experience. Serve as the senior escalation point for complex customer issues, resolving challenges quickly while maintaining confidence and trust. Monitor account health, burn rates, pacing, performance, and profitability across assigned accounts. Develop ROI-focused business cases that clearly demonstrate the value and business impact of proposed solutions. Identify opportunities to use AI and automation to improve customer outcomes, efficiency, and delivery. Coach and develop Project Managers and Producers, strengthening delivery standards and customer management capabilities. Collaborate with Creative, Product, and Operations teams to align resourcing, priorities, and execution with customer needs. Requirements: 5–10+ years of experience in account management or client services within creative, marketing, digital, or related environments. 3–5+ years of experience in an account leadership position such as Senior Account Manager, Group Account Manager, Account Director, or equivalent. Proven experience managing and growing enterprise or high-value global customer accounts. Strong commercial acumen, with experience owning or contributing to revenue, retention, and account growth targets. Experience working with enterprise, SaaS, D2C, or B2B clients. Demonstrated ability to build relationships with senior stakeholders and navigate complex organizational structures and procurement processes. Experience leading, coaching, and developing cross-functional teams. Strong operational mindset, with the ability to scale delivery while maintaining quality, customer satisfaction, and profitability. Ability to translate broader business objectives into actionable programs, solutions, and measurable outcomes. Excellent communication, stakeholder management, problem-solving, and negotiation skills. Structured, proactive, and solution-oriented approach to managing complex accounts and competing priorities. Ability to work effectively in a fully remote environment across multiple time zones and cultures. Benefits: Fully remote, remote-first working environment. Opportunity to manage strategically important enterprise accounts and influence long-term customer relationships. Exposure to global clients, senior stakeholders, commercial strategy, creative delivery, AI, and automation. Opportunity to work with a globally distributed team spanning 60+ nationalities and multiple time zones. High-trust, fast-paced environment with direct feedback and continuous opportunities for professional growth. Mentorship and opportunities to take on meaningful responsibility and leadership. Opportunity to shape processes and contribute to the growth of a global creative services organization. Collaborative environment focused on customer outcomes, high-quality work, and continuous improvement. Salary, healthcare, retirement, paid time off, and other specific compensation details were not specified in the source description.