Abuse Investigator - Scams & Fraud

Accountabilities:: Investigate potential scams and financial fraud involving AI products, including complex, coordinated, or emerging abuse patterns. Analyze available evidence and document clear, defensible investigative findings while distinguishing substantiated abuse from legitimate activity. Assess urgent and ambiguous cases and recommend proportionate actions based on the available evidence and associated risks. Communicate findings, uncertainty, investigative reasoning, and recommendations clearly to leadership and technical and nontechnical stakeholders. Collaborate with cross-functional teams to improve investigative practices and strengthen responses to emerging scams and fraud. Adapt investigative approaches as new tactics, technologies, products, and abuse patterns develop. Contribute insights that can support the development of effective policies, processes, and scalable safety measures. Requirements At least 5 years of experience investigating online scams, financial fraud, cybercrime, or related forms of online abuse. At least 2 years of experience conducting applied abuse research or improving investigative methodologies and practices. Strong understanding of online scams and financial fraud, with the ability to adapt as tactics and risks evolve. Strong technical and analytical capabilities, including the ability to work with complex information and learn new investigative tools. Demonstrated ability to make careful judgments using incomplete, conflicting, or ambiguous evidence while clearly communicating the limits of conclusions. Strong written communication skills, with the ability to produce clear, well-supported reports and explain findings to both technical and nontechnical audiences. Understanding of how AI products can be misused and the ability to adapt investigative approaches as products and associated risks change. Relevant language or regional expertise is an advantage. Strong judgment, attention to detail, collaboration, and the ability to manage time-sensitive investigations. Benefits Base salary of $158,400–$320,000, with compensation varying based on factors such as market location, job-related knowledge, skills, and experience. Equity and performance-related bonuses for eligible employees. Medical, dental, and vision insurance for employees and families, with employer contributions to Health Savings Accounts. Pre-tax Health FSA, Dependent Care FSA, and commuter benefit options. 401(k) retirement plan with employer match. Paid parental leave of up to 24 weeks for birth parents and 20 weeks for non-birthing parents. Paid medical and caregiver leave of up to 8 weeks. Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees. 13+ paid company holidays, additional coordinated office closures, and paid sick or safe time in accordance with applicable laws. Mental health and wellness support. Employer-paid basic life and disability coverage. Annual learning and development stipend. Daily meals in offices and eligible meal delivery credits. Relocation support for eligible employees. Additional benefits may include charitable donation matching and wellness stipends. Opportunity to work on complex investigations involving scams, fraud, online abuse, and emerging AI-related risks. Collaboration with cross-functional teams and leadership in a rapidly evolving technology and safety environment. Support for professional development and continued investigative expertise.