ApplySarthiUser Support Specialist
Hello Heart
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This role on the market
2,970 open support roles across 452 companies are on ApplySarthi right now, most of them in Bengaluru (147), Hyderabad (109), Delhi NCR (64).
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What support roles keep asking for: Linux (14%), AWS (13%) — counted across their open postings here.
Hello Heart has 18 open roles listed here.
- Application Platform Team Lead
- Senior AI Builder
- Senior Data Analyst, GTM
- Director, Client Strategy and Growth
- Senior Product Analyst
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for support roles keep coming back to Linux, AWS. Practise those questions before you sit with Hello Heart.
Questions you are likely to be asked
- Why do you want to join Hello Heart?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the User Support Specialist at Hello Heart interview free →About Hello Heart:
Hello Heart is on a mission to make heart attacks a thing of the past.
We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.
This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
About the Role
We’re looking for a User Support Specialist who brings empathy, clear communication, and strong problem-solving skills to help our members. Reporting to the Senior Manager of User Support, you will balance email and phone requests, investigate complex member issues, and help guide escalations to the right resolution. This role is a great fit for someone who takes pride in excellent service, enjoys solving challenging problems, and wants to help make support better for both our members and teammates.
Responsibilities
- Manage our support queue, balancing timely email and phone responses with accurate work, clear notes, and a great member experience.
- Investigate app, device, and account issues to find the cause, solve problems, and determine when more help is needed.
- Meet team goals for response times, member satisfaction, and ticket quality while solving issues quickly and accurately.
- Take ownership of support requests through resolution, effectively managing open tickets, tracking next steps, and proactively keeping members in the loop.
- Help members through difficult or sensitive situations with empathy, patience, and good judgment.
- Recognize issues that may affect multiple members or need further investigation, gather the key facts, and escalate them to the right team.
- Work closely with teammates and other departments, share clear updates, and raise concerns early when something could delay a resolution.
- Protect member information by following HIPAA guidelines and Hello Heart security policies.
- Stay current on product changes, identify common member challenges, and suggest ways to improve the member experience and support processes.
- Use approved AI tools to improve your own work and team processes. Check AI results for accuracy and protect private information.
Qualifications
- Prior experience in customer support or technical support.
- Strong written and verbal communication skills, including the ability to explain technical issues in simple terms.
- Strong problem-solving skills, good judgment, and the ability to stay organized and accurate when work gets busy.
- Open to feedback, willing to learn from mistakes, and comfortable sharing ideas or asking for help.
- Experience using Zendesk or another customer support system.
- Experience using AI tools like ChatGPT, Claude, or Gemini to solve problems or improve daily work, with an interest in learning new ways to use them.
- A quiet, private workspace that protects healthcare information.
Compensation
The US base salary range for this full-time position is $60,000 to $72,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only and do not include equity or benefits.
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.
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Listed on greenhouse · posted 2026-10-22. ApplySarthi collects openings and links to application pages; the role is advertised by Hello Heart, not by us.