Trust and Safety Analyst

Location Details: India (Remote)

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

Join our team...

Join our team at GoDaddy, the largest services platform for entrepreneurs worldwide. We empower over 21 million customers globally by providing essential tools and assistance to help them thrive online.  

GoDaddy’s Trust and Safety team is distributed across the United States and Europe. The team investigates DNS abuse, including phishing, malware, botnets, and domain impersonation. 

The Trust and Safety Analyst will review, investigate, and respond to reports of DNS abuse, including phishing, malware, botnets, and domain impersonation. The role will evaluate evidence, apply GoDaddy’s policies consistently, document decisions, and escalate complex or high-risk cases. We are hiring this position to help build GoDaddy’s India Center of Excellence, strengthen coverage during European business hours, and create a more scalable and resilient global Trust and Safety operation. 

What you'll get to do...

• Review, investigate, and resolve reports involving phishing, malware, spam, fraud, impersonation, and other forms of online abuse
• Apply Trust and Safety policies consistently, documenting decisions and escalating complex or high-risk cases
• Analyze account activity, domains, websites, and related signals to identify abusive behavior and emerging threats
• Respond to internal and external abuse reports accurately and within established service levels 
• Maintain clear case records, preserve relevant evidence, and prepare concise investigation summaries
• Identify trends and recommend improvements to policies, workflows, detection methods, and enforcement processes
• Support rotational coverage or occasional weekend and public-holiday work when required for urgent incidents

Your experience should include...

• 2+ years of experience in Trust and Safety, abuse operations, fraud prevention, risk operations, cybersecurity, or a related field 
• Experience investigating online abuse and handling sensitive or potentially disturbing content professionally and confidentially, using policies, evidence, and risk-based judgment to make sound decisions 
• Strong analytical skills, attention to detail, and the ability to manage multiple cases and priorities 
• Clear written and verbal communication skills, including comfort using translation tools to collaborate with an international team and review multilingual content 
• Experience using translation tools to review content in multiple languages and collaborate with international teams 

You might also have...

• Experience working for a domain registrar, web-hosting provider, cloud platform, CDN, or other internet infrastructure company 
• Knowledge of domains, DNS, WHOIS or RDAP, hosting services, IP addresses, email headers, and common abuse-reporting or takedown processes 
• Familiarity with ICANN requirements, threat-intelligence tools, open-source intelligence techniques, or automated abuse-detection systems

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.