ApplySarthiTechnical Support Engineer II
Datadog
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This role on the market
2,540 open support roles across 417 companies are on ApplySarthi right now, most of them in Bengaluru (137), Hyderabad (87), Pune (43).
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What support roles keep asking for: Linux (13%), AWS (13%) — counted across their open postings here.
Technical Support Engineer jobs in Japan · Technical Support Engineer jobs in Tokyo · Remote Technical Support Engineer jobs · Confluence jobs · Linux jobs · Observability jobs · SaaS jobs
Datadog has 454 open roles listed here.
- Senior Application Security Engineer
- Senior Product Marketing Manager
- Manager 2, Technical Enablement Management
- People Business Partner
- Principal Growth Marketing Manager - SEO/GEO
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for support roles keep coming back to Linux, AWS. Practise those questions before you sit with Datadog.
Questions you are likely to be asked
- Why do you want to join Datadog?
- What is your experience with Observability? Tell me one thing you learned the hard way.
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Technical Support Engineer II at Datadog interview free →We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
- Reproduce technical issues and dive into Datadog’s 1000+ integrations
- Become demo certified and lead a three-pillar demo to customers
- Participate in product conversations with internal teams based on feedback from client interactions
- Train as a highly knowledgeable specialist in one or more Datadog product area(s)
- Work from a Datadog office 3 - 5 days per week
Who You Are:
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- Experienced using Zendesk, Jira, Confluence, or similar software
- An engineer with previous technical troubleshooting and/or programming experience
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
- A tinkerer with some programming experience and a basic knowledge of Linux
- Able to work a rotating schedule that requires weekend availability
- Fluent in written and spoken English and Japanese as this role will interact with stakeholders, locally and globally
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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Listed on greenhouse · posted 2025-04-13. ApplySarthi collects openings and links to application pages; the role is advertised by Datadog, not by us.