Technical Specialist Associate- Customer Support (Spanish, Portuguese, French, German and Italian)

Company Overview:

Commvault is a worldwide leader in delivering backup and recovery for the multifaceted enterprise. Commvault allows you to protect, handle, and use your data, while handling it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what

Job Description Overview:

The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.

What you'll do..

• Provide remote assistance to customers with their technical issues & queries.
• Maintain personal assigned incident queues, keeping customers updated regularly.
• Keep incident backlog and aged calls within defined ranges
• Maintain Customer Satisfaction levels to within or above defined range.
• Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), & Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.
• Engineers address issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of innovative technologies listed below -
• On prem hypervisors - VMware, MSFT Hyper-V
• Containerization - Kubernetes
• Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV
• FS - Windows File Systems
• Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like NetApp, Nutanix, Dell EMC, HDS, HPE etc

Who you are:

This role requires a minimum 2 yrs. Of industry-based experience, using enterprise level platforms and applications.

Proficiency in English is a Must, Second Language is a must (Spanish, Portuguese, French, German and Italian)

You’ll love working here because:

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Car lease Program, and Tuition Reimbursement
• An inclusive company culture, an opportunity to join our Community Guilds
• Personal accident cover and Term life cover

Additional Information:

Recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software, our industry’s definitive independent ranking. For the sixth straight year, Commvault has been named a leader. And this year we’re further on the “Completeness of vision” and highest on the “ability to implement”.

Commvault offers its products through a broad array of distribution partner globally, while building upon its proven portfolio of strategic partnership with leading technology companies including Microsoft, Amazon web services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp & many others. Commvault’s global headquarter is in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA & APAC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Ready to #makeyourmark at Commvault? Apply now!