Systems Technician

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – BICES-0009 

 Role Background 

The BICES (Battlefield Information Collection and Exploitation Systems) is an association of independent elements to enable the sharing and exchange of timely intelligence-related information between all NATO member nations, associated partner nations and the NATO organization. BICES capabilities are intended for national, NATO or coalition use, during peace, crisis and war, supporting decision-makers, deployed force commanders and tactical users. The BICES Group Executive (BGX) works as a facilitator maintaining the core network and coordinating the community-wide provision of capabilities and services operated at national/organisational level. BICES offers a number of services to support BICES users using mainly commercial off-the-shelf (COTS), open source but also an in-house developed software. 
Within BGX, the BICES Support Unit (BSU) is responsible for managing the BICES services across the BICES NATO HQ Element that includes the following CIS functional areas by providing daily operational support: BGX Service Desk, Networking/Communications, Secure Voice & Video telecommunications platforms and Systems/Applications services, SharePoint, Call Manager support. Additionally, the BSU provides general maintenance functions, and 
quality assurance, and manages customer feedback. The BSU provides support related to IT Incidents, problems and service requests to the BICES NATO HQ Element users. The purpose of this Statement of Work (SOW) is to engage external contractors to staff the BSU 

Role Duties and Responsibilities  

Under the supervision of the BSU Chief, the System Technician provides 2nd level support for complex technical issues related to the BICES NATO HQ Element server platforms and associated applications and services. The incumbent contributes to daily Incident and Problem Management processes by performing recovery, troubleshooting, maintenance, and resolution activities. They support the design, documentation, testing and implementation of assigned projects throughout the Service Transition lifecycle. The Systems Technician also assists in 
investigating potential security vulnerabilities, conducts in-depth analyses, and provides recommendations to mitigate software and server security risks. Work is performed in a secure facility where slightly undesirable conditions may apply. The risk of injury is categorised as: Light Risk of Injury 

Essential Skills, Experience and Certifications 

• The incumbent must: 

• possess a higher secondary education with at least 3 years post related experience and at least 1 year post-related experience as a Systems Administrator or technician in Microsoft and/or LINUX environments; 

• possess at least 1 year of experience in maintaining SQL Databases; 

• possess at least 1 year of experience in assessing and solving technical issues in a troubleshooting environment and under time pressure constraints; 

• possess at least 1 year of experience in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software; 

• have knowledge of virtual server and storage technologies; 

• be able to prepare and maintain documentation of a technical nature (e.g. configuration guides, diagrams, training and Standard Operating Procedures (SOPs);

• must be willing and able to undertake operational deployments and/or travel duty assignments both within and beyond NATO boundaries; 

• be willing to work outside of regular office hours; 

• possess level V (Advanced) of the English language. 

 Desirable 

 
The following will be considered an advantage: 

• experience in software configuration management; 

• familiarity with ISO 9000 

• experience in Military and Coalition Operations; 

• knowledge of software development with experience in writing code/scripts and WEB design; 

• certification in IT industry/service provider standards, (e.g. ITIL); 

• certification in Microsoft Server (2019 and beyond), Windows (10 and beyond) and virtualization (e.g. VMware); 

• knowledge of NATO and national IT security policies; 

• experience with the installation, configuration and maintenance of network based systems in accordance with NATO, BICES and/or national security regulations 

 Working Location 

• NATO HQ offices in Brussels, Belgium 

 Working Policy 

• On-site 

 Travel 

• Some travel to other NATO sites may be required 

 Security Clearance 

• Valid Top Secret National or NATO Cosmic Top Secret personal security clearance