Staff Technical Success Manager, Partners

As a Staff Technical Success Manager, Partners you will be tasked with acting as the technical advisor for a portfolio of strategic APJ partners. That covers onboarding, adoption and expansion with Partner Account Managers, regular business reviews, and owning their escalations. You’ll reach the wider partner base through automation and digital channels. That means creating enablement content, running technical webinars, and building proactive resources (FAQs, KB articles, tutorials) from support and health data.You’ll pull together feedback and behavioural data from named and broader partners, then push their collective needs to Product, Engineering, Communications, and Marketing. This includes working with Partner Communications during large-scale incidents.

What will you do? 

Primary responsibilities include:

• Own Strategic Partner Relationships: Serve as the named technical advisor for a portfolio of strategic APJ partners, owning their technical health, deployment maturity, and success plans.
• Drive Onboarding and Adoption: Guide named partners through onboarding and operational readiness, and work with Partner Account Managers to identify adoption and expansion opportunities.
• Lead Business Reviews: Prepare and deliver regular business reviews for named partners that demonstrate the value SentinelOne brings and align on technical priorities.
• Drive Partner Success at Scale: Extend your impact beyond your named portfolio by managing a broader set of partners through automation and digital channels.
• Develop Scalable Enablement Content: Create and distribute technical best practices, security recommendations, and strategic guidance.
• Deliver Technical Webinars: Develop and lead webinars for technical stakeholders, designed to build awareness and understanding of key product functionality and use cases. 
• Manage Escalations: Own escalations for your named partners and shepherd at risk partners across the wider portfolio toward resolution. During large-scale incidents, collaborate with Partner Communications to ensure partners are well-equipped to support their customers. 
• Analyze and Improve the Partner Experience: Monitor support ticket trends, platform telemetry, and partner health data across your portfolio to identify common challenges. Develop proactive resources (FAQs, knowledge base articles, tutorials) to address these issues at scale.
• Serve as the Voice of the Partner: Aggregate and analyze feedback and behavioral data from both your named partners and the broader partner base to identify trends and advocate for their collective needs with our Product, Engineering, Communications, and Marketing teams.

What skills and knowledge should you bring?

Ideal candidates will have:

• Professional business fluency in both English and Mandarin, with excellent written and verbal communication skills and exceptional presentation and enablement skills that build competence and inspire our partners.
• 3+ years of experience in a technical, partner, or customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Success Manager, or Senior Support Engineer, preferably within cybersecurity or enterprise SaaS.
• Experience managing a named book of partners or customers, combined with the ability to scale impact through one to many programs.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to guide program strategy.
• Proven ability to create and deliver engaging technical content for a broad audience through various digital formats (webinars, videos, written guides).
• Deep technical expertise across multiple operating systems (Windows, macOS, Linux) and a strong grasp of networking and security fundamentals (EPP/EDR, XDR).
• Excellent program and project management skills, with the ability to manage multiple campaigns and initiatives simultaneously.
• A talent for simplifying complex technical topics for a diverse audience.
• A proactive, self-starter mentality with the ability to work autonomously to design and execute impactful programs.
• Ability to travel within the APJ region as required.
• Experience working with MSSPs, MDR providers, or channel partners, including familiarity with multitenant management consoles, is a strong plus.
• Hands-on experience with threat hunting, digital forensics, or incident response techniques is a strong plus.
• Experience with marketing automation, CRM, or customer success platforms (e.g., Salesforce, Gainsight, Marketo, ChurnZero) is a plus.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

• Restricted Stock Units (RSUs)

Time Off & Wellbeing

• Competitive leave benefits
• Gender-neutral parental leave

Insurance & Financial Security

• Medical and insurance benefits
• Pension
• Employee Assistance Program (EAP)

Work Perks & Flexibility

• Global home office allowance
• Flexible benefits allowance