Staff Systems Engineer

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is seeking a visionary and highly strategic Staff Systems Engineer to serve as the overarching technical authority and architect for our enterprise endpoint infrastructure, vendor ecosystem, and IT asset strategy, while also serving as the senior most member of the IT team in our Plano, TX office. In this high-impact role, you will define the multi-year technology roadmap for our endpoint environments, drive organizational alignment on vendor integrations, and architect our zero-touch, modern management frameworks at scale.

Operating with a security-first, compliance-driven mindset, you will set the engineering standards for our Windows and mixed-OS fleets, design cloud workspace strategies (CloudPC/AVD), and mentor engineering teams across the organization. You will partner directly with executive leadership, Security, and Compliance to ensure our infrastructure scales seamlessly while meeting stringent HIPAA and SOC 2 requirements.

What you will do:

• Strategic Architecture & Ecosystem Vision: Serve as the architect for the enterprise Windows and modern workspace ecosystem. Define the multi-year technology roadmap, architectural standards, and security baselines for all global endpoint infrastructure.
• Next-Gen Endpoint Management: Lead the strategic design, governance, and optimization of Microsoft EntraID, Microsoft Intune, and Windows Autopilot. Drive zero-touch provisioning and continuous compliance models to support rapid enterprise growth.
• Vendor Strategy & Strategic Partnerships: Direct the overall vendor strategy and technical oversight for external partners. Define onboarding frameworks, evaluate enterprise-grade technologies, and align cross-functional business units to maximize vendor investments.
• Virtual Workspace & Fleet Architecture: Scope, architect, and establish governance for virtual desktop infrastructures (CloudPC / Azure Virtual Desktop) and third-party remote environments, ensuring secure access for partners, contractors, and distributed teams.
• Asset & Governance Strategy: Establish total lifecycle governance, hardware refresh strategies, and SaaS asset management frameworks. Partner with Finance and Operations to optimize hardware asset investments and licensing footprints.
• Enterprise Automation Frameworks: Lead the push toward an automation-first culture by architecting scalable automation frameworks (PowerShell, Python, APIs) to streamline identity lifecycle workflows, systems orchestration, and complex endpoint remediations.
• Architectural Escalation & Root Cause Leadership: Act as the ultimate technical escalation point for complex enterprise incidents. Lead systemic root-cause analyses (RCAs) and implement long-term structural preventions across the IT ecosystem.
• Security Alignment & Regulatory Compliance: Partner as a core peer with Security and Compliance leadership to ensure all endpoint and cloud strategies align with HIPAA, SOC 2, and zero-trust frameworks. Architect robust IAM controls and conditional access policies.
• Mentorship & Engineering Standards: Set technical standards, author high-level architecture designs (ADRs/runbooks), and actively mentor IT support and engineering teammates to raise the technical bar across the organization.
• High-Availability Leadership: Serve as a technical consultant and escalation point for major incidents, ensuring resilient high availability across all business-critical operations.

What you will bring to SmithRx:

• Experience: 8+ years of progressive experience in Systems Engineering, Enterprise Architecture, or IT Infrastructure Operations, with a proven track record of architectural leadership in high-growth, SaaS-driven, or regulated environments.
• Mastery of Microsoft Stack: Deep architectural expertise in Windows OS, Microsoft EntraID, Intune, dynamic groups, conditional access strategies, and zero-touch Autopilot deployments at scale.
• Vendor Infrastructure Leadership: Demonstrated ability to manage strategic vendor partnerships, establish vendor selection and onboarding frameworks, and influence cross-functional technical decisions.
• CloudPC & Virtualization Mastery: Proven expertise architecting, deploying, and governing CloudPC (Windows 365), Azure Virtual Desktop (AVD), or VDI environments for remote and third-party workforces.
• Advanced Automation & Integration: Advanced scripting proficiency (PowerShell, Python) with experience utilizing REST APIs and iPaaS platforms to automate complex, cross-system IT processes.
• Lifecycle & Asset Management Governance: Experience designing end-to-end asset governance models, enterprise hardware standards, and SaaS portfolio management strategies.
• Heterogeneous Environment Oversight: Broad operational and architectural understanding of multi-platform environments (macOS/Apple Business Manager, Jamf/Kandji, Google Workspace, Okta).
• Regulated Environment Expertise: Extensive experience designing infrastructure compliant with HIPAA, SOC 2, ISO 27001, or equivalent regulatory frameworks.
• Executive & Strategic Mindset: Strong strategic vision, organizational agility, and the ability to articulate complex technical architecture directly to C-level executives and key business stakeholders.

Nice to Have:

• Enterprise-level certifications (e.g., Microsoft Certified: Enterprise Administrator Expert, Microsoft Certified: Cybersecurity Architect Expert, CISSP).
• Proven experience implementing modern iPaaS/workflow platforms for enterprise identity lifecycle automation.
• High-level knowledge of enterprise networking topology (Ubiquiti, zero-trust network access/ZTNA, SD-WAN) and cloud-first identity systems (Okta, Entra ID).

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities