Sr. Technical Program Manager

Senior Technical Program Manager

Madison, WI

Role Overview

As a Senior Technical Program Manager, you will lead the delivery of complex software programs across Commerce Services & Client Experiences within the PlayStation ecosystem. Working closely with engineering, product, design, and quality teams, you will help deliver reliable, scalable services and intuitive experiences that connect players with digital content.

You will bring clarity to evolving requirements, build actionable delivery plans, and coordinate execution across multiple teams. This role combines hands-on program leadership with technical understanding, strong judgment, and the ability to build trust and influence without direct authority. You will help teams navigate competing priorities and technical dependencies while keeping customer needs and business outcomes in focus.

 What You’ll Be Doing

• Own end-to-end delivery of complex technical programs across multiple engineering teams, driving alignment on outcomes, scope, milestones, dependencies, and launch readiness.
• Partner with engineering leads, product, and design to clarify requirements, drive technical alignment, surface integration and operational risks, and translate requirements into a sequenced delivery plan.
• Build and maintain delivery plans with clear milestones, owners, and dependencies, working with engineering leads to account for team capacity and sequencing.
• Drive cross-team planning and alignment, facilitating the discussions and working sessions needed to make decisions and maintain progress.
• Manage dependencies across client experiences, backend services, and supporting platforms, ensuring integration points and handoffs are understood and coordinated.
• Identify delivery risks early, drive mitigation and recovery plans, and escalate issues with clear options and recommendations.
• Work with product and engineering partners to resolve competing priorities and make informed trade-offs across scope, timing, quality, and technical constraints.
• Coordinate with engineering, quality, and release partners to support integration testing, issue prioritization, and launch readiness.
• Communicate program progress, risks, and business impact clearly to technical partners and business stakeholders, highlighting decisions needed and presenting clear options and recommendations.
• Improve execution across teams by introducing practical changes to processes and tools, measuring their effectiveness, and incorporating feedback.

 What We’re Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 6+ years of technical program or project management experience delivering software products, online services, or consumer-facing experiences.
• Demonstrated success leading programs across multiple engineering teams, including managing dependencies, aligning priorities, and coordinating releases.
• Strong understanding of the software development lifecycle, with hands-on experience supporting requirements definition, planning, development, testing, and deployment.
• Technical understanding of APIs, distributed services, and client-server integration, with the ability to engage engineers on design considerations, implementation trade-offs, and delivery implications.
• Experience partnering with product and engineering to clarify ambiguous requirements, break down complex work, and manage changes in scope.
• Practical experience with Agile methodologies, including facilitating planning and delivery activities and using tools such as Jira and Confluence.
• Strong planning and problem-solving skills, including the ability to assess capacity constraints, anticipate risks, and adjust plans as conditions change.
• Excellent written and verbal communication skills, with the ability to explain complex issues and present actionable recommendations to different audiences.
• Proven ability to build trust, resolve disagreements constructively, and influence partners without direct authority.
• Strong ownership and judgment, balancing attention to detail with an understanding of customer and business impact.
• Experience working effectively with geographically distributed teams across time zones.

 Preferred Qualifications

• Experience with digital commerce capabilities such as storefronts, product catalogs, checkout, payments, subscriptions, or entitlements.
• Experience delivering customer journeys that span client applications and backend services.
• Familiarity with the reliability, scalability, security, and privacy considerations of high-volume consumer services.
• Prior experience in software engineering, systems engineering, or quality engineering.
• Experience coordinating service integrations, platform migrations, or releases across multiple client surfaces.
• Familiarity with gaming, digital entertainment, or other large-scale consumer technology environments.

#LI-KS1