Professional Services, Program Manager

Accountabilities: Lead the delivery of complex, multi-workstream professional services engagements for large and strategic customers. Build and maintain strong relationships with executive stakeholders, program and project managers, engineering, development, and security teams. Develop and implement delivery methodologies based on agile and project management best practices, ensuring stakeholders understand how they will be applied. Create and communicate program roadmaps, milestones, dependencies, deliverables, and progress across connected projects. Manage stakeholder expectations and obtain approval for key decisions, milestones, and delivery plans. Define program strategies, including business justification, expected benefits, scope, timelines, schedules, resources, stakeholders, and success criteria. Establish program governance structures, including RACI charts, work breakdown structures, communication plans, and escalation paths. Collaborate with Engagement Managers and Regional Delivery Managers on program scoping, delivery assumptions, and improvements to project management processes. Contribute to continuous improvement initiatives through quarterly objectives and key results (OKRs). Requirements: Demonstrated experience leading complex programs involving multiple interdependent projects, stakeholders, and timelines. Strong capabilities in program planning, forecasting, reporting, and communicating delivery metrics to internal and external stakeholders. Ability to manage long-term project budgets, schedules, risks, and dependencies. Proven ability to build collaborative customer relationships and work effectively with Engagement Managers, Architects, and delivery teams. Working knowledge of agile methodologies and other project management approaches, with the ability to adapt frameworks to different customer needs. Experience developing long-term plans that support customer adoption, organizational transformation, and successful delivery outcomes. Confidence leading program-level meetings and driving progress across multiple workstreams. Strong communication, organization, stakeholder management, and problem-solving skills. Willingness to complete a project management certification within the first two months of employment. Benefits: Fully remote work environment. Flexible paid time off. Equity compensation and employee stock purchase plan. Growth and development fund. Parental leave. Team member resource groups. Benefits designed to support health, financial well-being, and personal development.