ApplySarthiSr. Pre-Sale Support Engineer
SentinelOne
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This role on the market
2,541 open support roles across 418 companies are on ApplySarthi right now, most of them in Bengaluru (137), Hyderabad (87), Pune (43).
- Customer Support CoachCloudbedsthirdpartyboard
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What support roles keep asking for: Linux (13%), AWS (13%) — counted across their open postings here.
SentinelOne has 243 open roles listed here.
- Senior Technical Success Manager, Public Sector
- Enterprise Sales Representative
- Senior Threat Advisor
- Senior Threat Advisor
- Senior Threat Advisor
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for support roles keep coming back to Linux, AWS. Practise those questions before you sit with SentinelOne.
Questions you are likely to be asked
- Why do you want to join SentinelOne?
- What is your experience with Jira? Tell me one thing you learned the hard way.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Sr. Pre-Sale Support Engineer at SentinelOne interview free →Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
***Location requirement: Candidates must be based on the U.S. East Coast ***
As a Staff Pre-Sales Support Engineer, you will be tasked with joining the Pre-Sales Support Engineer Team (also known as the POC Support Team), a dedicated support unit designed to help SentinelOne win new business and secure high-value upsells by resolving technical roadblocks rapidly during the Proof of Concept (POC) phase. You will own technical issues raised during POCs to drive the highest possible win rate, act as a primary technical partner for Sales and Account teams, and share knowledge that strengthens the broader support organization.
What Will You Do?
Primary responsibilities include:
- Owning technical issues raised during POCs, taking full responsibility for cases from customers and Account Teams directly and driving them to resolution to maximize win rate.
- Validating that the information needed for effective investigation is available, and providing frequent, meaningful, and high-quality updates through tickets.
- Acting with a sense of urgency to mitigate escalations, initiating handovers as needed to ensure follow-the-sun support coverage.
- Acting as a Subject Matter Expert (SME) across various product stacks, providing guidance on best practices, troubleshooting, and jump-starting complex configurations (such as Cloud, Kubernetes, Identity, and Prompt Security).
- Serving as a primary technical partner for Sales Engineers (SEs) and Account Directors, offering a quick-escalation path and joining calls directly with prospects to keep high-value deals moving.
- Working with all relevant internal stakeholders, including PM, Engineering, and third parties, to drive resolution.
- Writing internal technical documentation, consulting on complex cases, and sharing hands-on product knowledge through the knowledge base to enable and upskill other support teams.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
- Deep technical knowledge across products, operating systems, and cybersecurity, paired with an independent approach and strong resourcefulness.
- Effective time management and excellent execution skills, with the ability to drive multiple concurrent cases to resolution under pressure.
- Excellent interpersonal skills, with a track record of collaborating across sales, engineering, product, and third-party stakeholders.
- A performance track record aligned to key metrics such as CSAT, time-to-resolution (TTR), percentage of escalations to manager, productivity, and Jira quality (≤5% unjustified).
- A demonstrated commitment to knowledge sharing, including contributions to internal knowledge bases and enablement of other teams.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
- Flexible time off
- Paid company holidays and paid sick time
- Gender-neutral parental leave
- Grandparent leave
Insurance & Financial Security
- Medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Life and disability insurance
- Health and dependent care FSA
- Voluntary benefits (hospital, accident, critical illness)
- Employee Assistance Program (EAP)
- ARAG pre-paid legal
- Nationwide pet insurance
- Cancer Care program
- Global business travel medical insurance
Work Perks & Flexibility
- Home office allowance
- Mobile phone reimbursement
Wellness & Lifestyle
- Wellness coach
- Wellness/gym reimbursement
- Fertility coverage
- Adoption & surrogacy reimbursement
This U.S. role has a base pay range plus commissions that will vary based on the location of the candidate. The range posted here is the on-target earnings (OTE) for this position, inclusive of base salary and commissions. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
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Listed on greenhouse · posted 2026-07-23. ApplySarthi collects openings and links to application pages; the role is advertised by SentinelOne, not by us.