Sr. Payroll Operations Specialist

Sr. Payroll Operations Specialist

Remote

Role Summary

Sony Interactive Entertainment (SIE) is seeking an experienced, organized, and collaborative Sr. Payroll Operations Specialist to support US and Canadian payroll operations within a global organization.

This role is responsible for coordinating, prioritizing, and executing payroll activities to ensure accurate, timely, and compliant payroll delivery. The ideal candidate understands end-to-end payroll processes, anticipates operational dependencies, and collaborates effectively with regional and global stakeholders.

The position requires hands-on payroll experience, strong operational judgment, and the ability to leverage technology, AI, and performance metrics to drive efficiency and continuous improvement.

What You’ll Be Doing:

Payroll Operations

• Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion.
• Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.Sr.
• Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments.
• Proactively identify and resolve payroll discrepancies, operational risks, and processing delays.

Process Coordination and Collaboration

• Provide day-to-day operational guidance and indirect leadership to Payroll Analysts by coordinating work assignments, aligning priorities, monitoring progress, and supporting timely, accurate payroll execution without direct people-management responsibility.
• Understand upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions.
• Collaborate with regional and global stakeholders to resolve issues and improve payroll processes.
• Partner with technical teams on system-related issues, business requirements, and user acceptance testing.

Employee Support and Continuous Improvement

• Manage employee payroll inquiries through case management systems, ensuring timely and accurate resolution.
• Monitor payroll KPIs, including accuracy, timeliness, exceptions, and case resolution.
• Leverage AI, automation, and analytical tools to improve efficiency, accuracy, and operational workflows.
• Identify recurring issues, support root cause analysis, and implement process improvements.

Compliance and Controls

• Apply US and Canadian payroll regulations and established company policies.
• Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements.
• Maintain accurate payroll documentation, procedures, and records.

What We’re Looking For:

• 7+ years of progressive payroll experience supporting US and Canadian payroll operations.
• Hands-on experience with Dayforce Payroll and Workday HCM; Dayforce Workforce Management experience preferred.
• Strong understanding of end-to-end payroll processes, compliance requirements, and operational dependencies.
• Experience supporting international assignees or cross-border payroll activities.
• Demonstrated ability to organize complex workflows, manage competing priorities, and meet critical deadlines.
• Experience working collaboratively within a regional payroll team in a global organization.
• Strong analytical, Excel, problem-solving, and communication skills.
• Experience with payroll audits, case management, process improvement, and performance metrics.
• Familiarity with AI and automation tools to improve payroll efficiency and accuracy.
• Bachelor's degree or equivalent professional experience; CPP, PCP, or PLP certification preferred.

Measures of Success

• Accurate, timely, and compliant payroll delivery.
• Effective prioritization and proactive resolution of operational issues.
• Strong collaboration across regional and global teams.
• Continuous improvement in payroll accuracy, efficiency, and employee service.
• Consistent adherence to payroll controls and compliance requirements.