Sr. Manager, Service Operations (Remote Eligible - US)
Smartsheet
Make my CV for this job, freeView job and applyYour CV, rewritten for this role using only your real experience. Sign in with Google and upload your CV. Nothing to install.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
6,042 open operations roles across 639 companies are on ApplySarthi right now, most of them in Bengaluru (207), Hyderabad (144), Mumbai (126).
What operations roles keep asking for: Supply chain (15%), Excel (14%) — counted across their open postings here.
Smartsheet has 92 open roles listed here.
- AI ML Ops Software Engineer (Bangalore Hybrid)bengaluru
- Director, Finance Systems & ERP
- Group Product Manager – Corporate Systems
- Talent Development Partner
- Senior Software Engineer I (Observability Platform)
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for operations roles keep coming back to Supply chain, Excel. Practise those questions before you sit with Smartsheet.
Questions you are likely to be asked
- Why do you want to join Smartsheet?
- What is your experience with ERP? Tell me one thing you learned the hard way.
- How do you plan when demand is hard to predict?
- Tell me about a time you had to coordinate many teams at once.
- Which numbers do you track every day, and why those?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Sr. Manager, Service Operations (Remote Eligible - US) at Smartsheet interview free →For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact— so the enterprise, organizations, teams can compete in a transformed world.
The Revenue Operations team is looking for a strategically driven Senior Manager of Professional Services Operations to support the daily operations of the global professional services business. You will work closely with the Sr. Director of Customer Operations to oversee essential operations processes, revenue management, and manage the reporting/forecasting of important metrics such as bookings and revenue. Partnering with the line-of-business leaders across services, sales, finance, systems, and other supporting functions, you will help guide the strategic direction of our quote-to-revenue process and analytics, and daily operations to support global revenue growth.
You will report to our Senior Director of Customer Operations.
You Will:
- Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics
- Lead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in our PSA and performing SOW Redlines
- Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system
- Establish and oversee business process standards that help our services delivery teams engage with customers
- Actively identify operational issues and design solutions to make business flow better for the PS delivery and sales teams
- Partner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycle
- Establish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motion
- Assess deployment risks, anticipate challenges, and provide escalation management when necessary
- Collaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand.
- Become a trusted and proactive partner across many different teams within Smartsheet
You Have:
- 7+ years of experience working in finance or operations roles within SaaS organizations
- Experience in implementations and enhancement projects
- Excellent working knowledge of PSA (Professional Services Automation) tools and ERP systems such as NetSuite.
- Knowledge of how professional services organizations work, best practices and how to optimize processes.
- Hands on operational skill and experience collaborating with IT/Systems teams to push through system changes
- A highly developed ability to investigate, articulate, and translate complex topics into simple ones
- Comfortable working in fast-paced, high-growth environments and be able to help facilitate change
- Curious, independent and proactive, with the ability to delegate as needed
Current US Perks & Benefits:
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Developer Community ManagerSmartsheet · bengaluru
- Director - EngineeringSmartsheet · bengaluru
- Manager, UX Research (Remote Eligible - US)Smartsheet
- Marketing Automation Specialist - Hybrid Smartsheet · bengaluru
- Marketing Platform Operations ManagerSmartsheet
- Principal Product Manager, Data & AI Platforms ( Hybrid in Bangalore )Smartsheet · bengaluru
- Principal Software Engineer (Hybrid in Bangalore)Smartsheet · bengaluru
- Principal Software Engineer (Remote Eligible in Bulgaria)Smartsheet
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹99 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-07-31. ApplySarthi collects openings and links to application pages; the role is advertised by Smartsheet, not by us.