ApplySarthiSr. Enterprise Account Manager, DDfB
DoorDash USA
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Preparing for this interview
Interviews for account roles keep coming back to SaaS, Salesforce, CRM, Customer success. Practise those questions before you sit with DoorDash USA.
Questions you are likely to be asked
- Why do you want to join DoorDash USA?
- What is your experience with Account management? Tell me one thing you learned the hard way.
- Walk me through a deal you closed, from the first call.
- Tell me about a deal you lost. What would you do differently?
- How do you handle 'your price is too high'?
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About the Team
Our mission is to promote growth in local economies by building connections with businesses across the nation and expanding access to the DoorDash platform. The DoorDash for Business Account Management (Post-Sales) Team is focused on expanding revenue and deepening strategic partnerships across our managed customer base through cross-sell, upsell, product adoption, and new use-case development. While customer health and retention remain foundational, this is a growth-focused team accountable for delivering incremental revenue.
Our team combines relationship management, consultative selling, and strategic problem-solving to help customers get more value from DoorDash for Business. We partner across functions to connect customers’ needs with solutions that drive measurable business outcomes.
About the Role
Senior Enterprise Account Managers own the strategic vision, growth, and optimization of programs for our most complex and strategically important corporate customers in North America. They lead high-value expansion opportunities across customer organizations, build trusted executive relationships, and consistently deliver against quarterly revenue and expansion quotas.
This role carries a higher growth expectation, typically reflected in a larger quota and/or a portfolio of higher-value accounts. Senior Account Managers operate with a high degree of autonomy, setting account strategy, anticipating risks, and leading complex commercial conversations and cross-functional efforts with minimal direction. They also extend their impact beyond their own book through proactive coaching, scalable growth playbooks, and ownership of team-wide initiatives.
You’re excited about this opportunity because you will…
- Own a growth-focused portfolio of our most complex enterprise customers and deliver against quarterly revenue and expansion quotas through cross-sell, upsell, product adoption, and new use-case development.
- Identify, develop, negotiate, and close large, strategic expansion opportunities across departments, locations, business units, and customer entities.
- Build and execute account plans that engage multiple stakeholders, uncover whitespace, align with customers’ business priorities, and establish a clear path to measurable revenue growth.
- Build trusted relationships with executive decision-makers and lead high-stakes growth conversations, commercial negotiations, and customer escalations.
- Own executive business reviews, using data and customer insights to demonstrate value, influence decisions, and secure alignment on expansion opportunities and next steps.
- Anticipate and address account risks, navigating complex organizational structures, commercial terms, and operational dependencies while protecting customer health and retention.
- Lead cross-functional efforts with S&O, Analytics, Product, and other partners, aligning stakeholders around recommendations and resolving competing priorities to advance customer and business outcomes.
- Own and scale team-wide initiatives that improve how we identify, pursue, and execute growth opportunities, driving adoption and measuring results.
- Proactively coach peers, share successful strategies, and develop repeatable playbooks that strengthen performance across Account Management and the broader sales organization.
We’re excited about you because…
- Have 10+ years of relevant sales experience, including at least 7 years in enterprise account management, with full-cycle sales experience in any roles outside account management and a sustained record of growing complex, high-value customer relationships.
- Have demonstrated success achieving revenue and expansion quotas, including personally leading large cross-sell and upsell opportunities from discovery through negotiation and close.
- Can navigate complex enterprise organizations, engage multiple stakeholders, and influence executive decision-makers to secure commercial commitments.
- Translate customer priorities and data into strategic account plans, compelling business cases, and new opportunities for growth.
- Operate with a high degree of autonomy, anticipating risks, setting priorities, and bringing forward clear recommendations with minimal guidance.
- Create structure in ambiguous situations, identify root causes, and develop durable solutions that can benefit multiple accounts or the broader team.
- Have experience leading complex cross-functional initiatives and building alignment across senior stakeholders with competing priorities.
- Communicate clearly and persuasively, both verbally and in writing, and can lead executive presentations, negotiations, and sensitive customer conversations.
- Have a track record of extending your impact through proactive coaching, mentorship, process improvements, or ownership of initiatives that improve team performance.
- Use data from multiple sources to assess customer performance, prioritize opportunities, and maintain accurate pipeline reporting and revenue forecasts.
- Have experience using CRM software, such as Salesforce, to manage account strategy, pipeline, and forecasting.
Nice to Haves
- Experience in food delivery, corporate benefits, or enterprise SaaS.
- Experience expanding enterprise programs across multiple products, business units, or geographies.
We expect this position to be filled by 05/12/2026
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.
How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.
Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.
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Listed on greenhouse · posted 2026-10-05. ApplySarthi collects openings and links to application pages; the role is advertised by DoorDash USA, not by us.