ApplySarthiService Integration Lead (SIAM) — Federal Health IT
Rackner
Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.
Got this interview? Our apps help you get the job.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
1,150 open integration roles across 204 companies are on ApplySarthi right now, most of them in Bengaluru (43), Kolkata (16), Hyderabad (13).
- AIT Systems Integration EngineerNeworbit
- Senior Integration Consultant (m/f/d)soficonv
- Senior SAP Integration ArchitectSwissPeak Partners GmbH
- Industrial Placement Student - Data Expert, Integration & Delivery, Data Capability, DDC, Computational Sciences Center of ExcellenceRoche
- Integration EngineerCigna
What integration roles keep asking for: Python (25%) — counted across their open postings here.
Rackner has 24 open roles listed here.
- Lead Clinical Informaticist (Physician) — Federal Health IT
- Program Manager — Federal Health IT
- Deputy Program Manager — Federal Health IT Operations
- Lead Solutions Architect — ServiceNow & API Integration (Secret)
- Operational Medicine Lead — Military Health IT & Field Operations
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for integration roles keep coming back to Python. Practise those questions before you sit with Rackner.
Questions you are likely to be asked
- Why do you want to join Rackner?
- What is your experience with ServiceNow? Tell me one thing you learned the hard way.
- Tell me about yourself, and why this role is the right next step.
- Tell me about a problem you solved at work that you are proud of.
- Tell me about a time you disagreed with your manager. What happened?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Service Integration Lead (SIAM) — Federal Health IT at Rackner interview free →Service Integration Lead (SIAM) — Federal Health IT
Location: Remote — United States
Security Clearance: Active Secret required
Connect Services. Strengthen Mission Delivery.
Rackner is seeking an experienced Service Integration Lead to support IT service delivery for a federal health mission.
In this role, you'll help bring multiple service providers together under a consistent service management framework. From establishing clear responsibilities and escalation paths to guiding IT service management processes, your work will strengthen accountability and coordination across a complex environment.
You'll have meaningful ownership of service integration practices while collaborating with customer stakeholders, technical teams, and program leadership to improve how services are managed and delivered.
What You'll Do
- Lead service integration activities across multiple IT service providers, including the enterprise service desk, technical support teams, and vendors.
- Develop and maintain the Integrated Service Management Plan, responsibility assignment matrix (RACI), and service interface agreements.
- Establish clear case ownership, escalation paths, and handoff responsibilities across service teams.
- Lead the team's participation in customer service-integration forums and maintain records of key decisions and issues.
- Own ServiceNow process design for incident, request, and change management, including approval of service routing and handling rules.
- Work with service providers and operational teams to support consistent service management practices.
- Lead monthly service reviews in collaboration with the Program Manager.
Required Qualifications
- ITIL 4 Managing Professional designation or SIAM Professional certification.
- 8+ years of professional IT service management experience.
- At least 3 years of experience in a multi-supplier Service Integration and Management (SIAM) role.
- Active U.S. Government Secret security clearance.
Preferred Qualifications
- Supporting Defense Health Agency (DHA) or Department of Defense (DoD) enterprise service desk operations.
- Owning ServiceNow-supported IT service management processes.
Why Rackner
At Rackner, you'll contribute to technology and services that support important federal missions.
Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.
Benefits & Perks
Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:
- Company-supported professional certifications aligned with program work.
- Professional development and career growth opportunities.
- 401(k) with 100% company match up to 6%.
- Medical, dental, vision, life, and disability coverage.
- Generous paid time off and company holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay schedule and team events.
Work Arrangement
This position is remote within the United States and requires an active Secret clearance.
Equal Opportunity
Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- AI/ML Engineer — Generative AI Mission SystemsRackner
- Application Security Engineer — Secure Mission SystemsRackner
- Backend Software Engineer — Secure Mission SystemsRackner
- Business Development Representative — DoD / U.S. Air ForceRackner
- Frontend Software Engineer — Secure Mission SystemsRackner
- R&D DevSecOps EngineerRackner
- Senior Federal Business Development Executive — Defense HealthRackner
- Senior Federal Business Development Executive — U.S. Air ForceRackner
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹99 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-11-07. ApplySarthi collects openings and links to application pages; the role is advertised by Rackner, not by us.